We're proud to have H and A Accessories as one of our first advertisers. So many of our members have had great success with their prices, selection and service. Please support them with your purchases and be sure and let them know you are a member of our site and heard about them here!

Thanks everyone!
T Mac
Site Admin, Founder
Element Owners Club

Nice commerical TMac!

I took got some items from H&A and great service.. nice turn around time!

H and A is a great company, I just ordered from them a second time for some bits and pieces. Their service is fast, professional, and they stock the things your dealer has to order. :!:

Used HandA for my leather steering wheel cover. Great service - ordered it on Monday had it on Friday. Excellent prices, too. Maybe we can get something going on here like at hondasuv.com. Their parts vendor offers free shipping along with their discounted accessories. :D

I recommend H & A....I have had no problems and they seem to communicate well via email.

I respectfully disagree with the recommendation given here that we switch our accessory business to HandA. Because of their "partnership" with this website I recently placed a $956 order with HandA, via their webpage. Nothing but problems resulted, and I discovered the hard way they do not answer their phones to enable a customer to discuss and resolve a problem. Their interminable voice mail system never leads to a real person option. Based on my experience with them, voice mail messages asking them to call you will apparently also be ignored.

Previously I dealt with Discount Honda Parts (www.discount-hondaparts.com). They have the same prices as HandA, are very professional, offer free shipping, and if an order had a problem they were instantly available via phone for assistance.

Try it yourself! Phone HandA's number (888-440-8655) and listen to their voice mail run around. Then phone Discount Honda Parts (800-262-3201) and ask to speak to Brandon. You will see instantly why I am switching back to Discount Honda for my business.

I'm sorry to hear about your experience, DrAlbertLee. Up until your post, I have heard nothing but great feedback about them. I will try to contact them as well to see if I can't help out somehow.

Have a good weekend.

I know how frustrating it can be when you cannot speak to a live person without dancing through a half dozen menu options. A lot of times you can get patched through to an actual human by not pressing ANY buttons. A lot systems default out of the menu system if it perceives that you don't have touch tones.

But in defense of H and A, a lot of internet based companies keep prices low by maintaining a low overhead, which often means that there is no one there to answer phones on a regular basis. It is one of the trade-offs you have to accept at some places in order to take advantage of low prices. Since you did not mention the specifics of your problem(s), I can only speculate that perhaps emailing them would not afford you the instant resolution that you required.

But it is good to note that you found an alternative that gives you better service. I'm sure if I dropped nearly a grand on parts, I would like to speak with someone if I detected that a gross error was made during the transaction.

So after reviewing what I just wrote, I come to the conclusion that I both agree and disagree with you... what time is it anyway???

Alien I love yor response for sooo many reasons!

Well put for one, yes the internet biz's keep things cheap by having automated personel. Which has its draw backs. It does end up with what do you want, if you want a great price=no people, if you want great people=higher price.

I made that decision when i chose my dealer too, the dealer i have is awesome, overall they typically have the best prices around. But I know I could have been more nit-picky on the price and gotten a better deal, i just really love the serve they give, and i don't wish to bother pushing on that, with them. I know they will give me what they can whenever they can, so that works for me.

When it comes to these little extras, wellyeah that is where i will go with the lowest price, i am not in a mad rush, and i too have realized H and A don't really respond well at all. I have asked them questions and not once received and answer. So I respect and understand the Doc's complaint fully!

Ahh yes tis late alien, off to la-la land!

Alien Element,

When you agree and disagree, its Lawyer time. :lol:

DrAlbertLee,

WOW, I had nothing but good experiences from H and A. I have ordered from them a few times, nohting like what you spent, but a few bucks. The one time I had a problem, I emailed them, they got back to me within the hour. Really, it was quick. The problem was taken care of right away.

Now, I know every transaction is different. I just hope that you are able to work it out with them. I am sure you have tried already.

RML is just soo special.. they favor him. they don't like the doc and me.. :cry:

Gypsytda,

Maybe it is how you ask the question? :lol:

Does anyone have a picture of the H3 emblem besides H and A?? I have tried 3 times to download it and it freezes at 99% download, I have asked them twice, with no luck....hate to ask again. Anyone? Gypsey? T?

Ger Brassfield (or anyone else) -- please excuse my ignorance but what is an H3 emblem?

Hummer has a H2 emblem on the back. We're the "Baby Hummer", thus H3. I've seen the emblem on EBay in the past - no sign of it tonight though.

Hi,

Trevor here form HandA-Accessories. Since DrAlbertLee didn't go into any details of the problem I figured I'd chime in with a quick summary.

As I explained in emails to him: When we received his order the information came through as not having a match between the address he used and the one his credit card company had on file for him. Since all credit card companies require us to show proof of an address match on the order in case of a fraudulent use claim we can't process an order without a correct match.

The credit card companies don't provide us with the address he has on file only a "match" or "no match" message. We aren't provided with any information as to what wasn't a match or how far off it was, only that it wasn't a match.

In no way are we accusing anyone who submits an order that doesn't have an address match of trying to defraud us. It simply comes down to having to have procedures and guidelines in place to protect ourselves.

Without the written "match" on the credit card authorization we would be crossing our fingers and sending out nearly a thousand dollars in merchandise without following written guidelines provided by the credit card companies themselves.

I am also sorry that he wasn't able to talk to us directly on the phone, however as I explained in the emails to him there was nothing we could do over the phone; the order had to be resubmitted. Even if we were able to get an updated address over the phone from him and call the credit card company to verify it we would still have had an authorization that said "no match" as our only hard copy of the order.

We sincerely appreciate the business from the members of this site and don't want to do anything to jeopardize that and in the long run those same procedures help protect your card from being used fraudulently if stolen.

-Trevor
HandA-Accessories.com

Thanks, Trevor, for the response. Shame that the transaction didn't work out.

Thanks, Trevor for having the courage to join our happy little website to defend your companies procedures. By your joining, it tells me you're getting a significant amount business from this "club" and you want to lose as little business as possible from bad publicity. You got moxie, kid. Well done.

Welcome Trevor! I think you should offer free shipping to all element owner's club members. Just a thought! :P

I don't mind paying for shipping, but the question is going to be, does HandA-Accessories ship to Canada? Many a US firm refuse to do that, and many an auctioneer on E-bay as well. One company even asked me to pay USD $25 shipping on a USD $30 item even when I confirmed with UPS that the shipping cost was more like USD $5!!

Iskie

Well, I have placed two orders with H and A worth over a thousand bucks, the shipping time has been terrific, the emails informative, the follow-up on out of stock items great. Some of the best service I ever got from an internet supplier. Absolutely NO complaints!! :wink:

Thanks to everyone with all of the GREAT information here...I just took delivery of my Orange EX yesterday (LOVE IT!!) and am gleaning through all of the great tips and info here. I have looked at the HandA website and based on all I have seen here, I am willing to give them a try.

Trevor,

You certainly have every right to explain to our club members the difficulty I had in placing an order with your company recently, but you should have told the WHOLE STORY.

The truth is that I DID PROVIDE YOU WITH MY CORRECT ADDRESS, and YOU WERE GIVEN IMMEDIATE AUTHORIZATION for my purchase. I verified that with both you and with my credit card company. They asked me to have you phone them for clarification, but YOU REFUSED TO DO SO. As a result, you still do not know WHY your computer did not process my order. The only "differences" between the address I gave to you and the one on file with the card company was that I gave you a NINE DIGIT Zip Code (63366-8045) and they had it listed as a FIVE DIGIT number (63366). I have made hundreds of internet purchases over the last few years and NEVER has that been a problem. It is not a problem for either UPS or the Postal Service either.

I can understand careless programming of a company's computer response algorithms -- but if an "address non- match" problem arises WHY NOT JUST PICK UP YOUR TELEPHONE and call either the customer or the card company and get it resolved. Such an approach may take you at most five minutes but would certainly be appreciated by your customers. To "imply" or to assume a person has given you a "false" address and CANCEL a $900 order is both DUMB and INSULTING. I have, over the years, ordered hundreds of things over the internet and have NEVER had an order rejected -- except by your company.

Of course you want most of your transactions to be done over the internet, but to REFUSE to use a telephone on an emergency back up basis is just not good business.

As you gain more experience as an online merchant perhaps you will come to understand the value of customer good will. I wish you well, nonetheless.

Dr Albert Lee

I still have not acquired a download for a H3 emblem from H and A accessories, and I tied 3 times and only got to 99% when it freezes up and does not work. Can SOMEONE send me a creditable download that WORKS?

"The truth is that I DID PROVIDE YOU WITH MY CORRECT ADDRESS, and YOU WERE GIVEN IMMEDIATE AUTHORIZATION for my purchase"

As stated in multiple emails and in the information above, the information had to be provided on the online order form.

For further clarification the way the online process works we can't go into it and alter the information that was entered. It is completely automated and the initial information that was entered on it generated a "No Match" message for the credit card. This "No Match" message is permanently attached to the order and can't be altered or replaced with a "Match" message even if we get a new address over the phone. This is why we have to void the initial order and have it resubmitted. As also stated in prior emails our copy would still only show "No Match" and if this copy were requested by the credit card company it would be rejected by them.

"WHY NOT JUST PICK UP YOUR TELEPHONE and call either the customer or the card company and get it resolved. "

As mentioned it has to be on file in the automated system for it to be valid for the credit card company. It is their requirement.

"They asked me to have you phone them for clarification, but YOU REFUSED TO DO SO. "

There was nothing that could be resolved over the phone, the order had to be resubmitted to meet the guidelines set by the credit card companies.

"I gave you a NINE DIGIT Zip Code (63366-8045) and they had it listed as a FIVE DIGIT number (63366). "

It is their requirement that it be an exact match. For security and privacy reasons they do not tell us what part doesn't match, only that it is not a match.

"To "imply" or to assume a person has given you a "false" address and CANCEL a $900 order is both DUMB and INSULTING."

I never once implied that we were given a false address, only stated that it did not match the one on file with the credit card company and recommended contacting them to update their information (such as adding the full 9 digit zip code to their records).

Accepting a $900 order that the credit card processing company would not stand behind would be unintelligent and risky.

If someone happens to steal your credit card number and attempts to use it online I would find it less than insulting to have it made difficult for them to use the stolen card. Much like the clerk that asks to see a drivers license when writing a check it is done for everyone's protection.

"Of course you want most of your transactions to be done over the internet, but to REFUSE to use a telephone on an emergency back up basis is just not good business."

As stated in the emails, there was nothing that could be accomplished over the phone. We can't write in a new address on the order and have the credit card processing company accept that as valid. It must be processed through the automated system.

"I have, over the years, ordered hundreds of things over the internet and have NEVER had an order rejected -- except by your company."

Unfortunately, we definitely don't run a profit margin that allows us to risk having a charge of that size not upheld by the processing company due to a "No Match" message.

"As you gain more experience as an online merchant perhaps you will come to understand the value of customer good will."

The experience I have gained over the last 4 years online has thought me to follow the guidelines set forth by the credit card processors.

Although we do value our customers, good business sense tells us that even having one customer spend their $900 elsewhere costs us less in the long run than accepting one charge for even $150 that is later rejected by the credit card company.

-Trevor

"I still have not acquired a download for a H3 emblem from H and A accessories, and I tied 3 times and only got to 99% when it freezes up and does not work. Can SOMEONE send me a creditable download that WORKS?"

Hi,

I'm not familiar with an H3 emblem download on the site. What is the URL you are using?

-Trevor

Ger,

I don't know if you want the H3 Emblem, they are going to come out with an H3, that and its not really that great looking anyway. Try looking at the one that the guy was spamming all over the boards.

Based on most of you giving thumbs up to H & A, I purchased a few things from them. I'll let you know of my experience when I receive my goods.

Thanks EOC Members!

KJS

I have ordered all season mats, keyless entry, mud flaps and side rails
from H & A. I am happy with response time and condition of products.
The keyless entry was hard to do without. :D

I just ordered the armrest and the splash guards. Here's hoping all goes well.

I got the keyless entry, a bottle of touch-up paint (just in case), the cargo cover, trunk organizer and cargo net from them. The keyless entry was backordered and took a week, but the other items showed up within 2 days of me hitting the "submit order" button in the web browser. All items were properly boxed for shipping, no worries, no fuss.

A heck of a lot cheaper than my local dealer (Capitol Honda), too! The only thing I bought from my dealer were the carpet mats (came in the E already as ordered) and the leather steering wheel wrap (which rocks over the plain plastic wheel). Now I'm wishin' I bought them from H&A.

When money frees up (ha ha... right) I plan to get the fog-lights, trailer hitch/wiring harness, and probably the window edging. The former two I'll have my dealer install, 'cause I read the manuals (another great H&A perk!) and they look to be a pain in the tail.

I just ordered the nose mask and some touch up paint (just in case). I read that some of the people here had problems but then again some who had no problems! I guess I'll just have to see for myself. 8)

I also just got the nose mask. Tried to install last night but it was too cold to stretch. Have to wait till its warm.

[quote:94036d4903="boneheadz"]I also just got the nose mask. Tried to install last night but it was too cold to stretch. Have to wait till its warm.[/quote:94036d4903]

Cool deal! How long did it take for you to get the nose mask from when you ordered it?

I hope I don't have that problem about it not stretching enough! The weather here in Southern California should be heating up soon according to weathermen. 8)

got it at the dealer, took 24 hours. None of the discount places ship to canada.

Trevor -

Thank you for your posts. Our Orange EX is due to arrive in five days and I will be placing my large accessory order ($1400+) with HandA. I showed the HandA pricing to the dealer and they were blown away. The dealer MSRP was roughly 25% over Honda's own online MSRP which is roughly 25% more than HandA's pricing. And the dealer install fees on the cargo tray, cargo organizer, and privacy curtain made me laugh - what install??? The dealer is very nice (our salesman John is great) but they just can't match HandA.

And, BTW, Trevor --- I totally respect the information you provided regarding the gentlemen that was having problems with his online order with HandA. As an internet business owner myself, I understand why HandA simply cannot ship an order without an EXACT AVS (Address Verification System) match and working phone number. Most online buyer's DO NOT understand that credit card companies always put the burden of proof on the retailer and if there is any loophole in your authorization (meaning just the slightest deviation from the way the cardholders address is entered into the order form vs. how it is listed with the credit card company), than the retailer is screwed - if they process and ship an order and then they get a chargeback and you not only lose the merchandise already shipped, but you lose the amount of the charge itself plus a stiff chargeback fee. That can be devastating to a low-margin internet based business.

We've had a number of cases where folks were just trying to dodge the charge - they made a fraudulant claim to the credit card company and said they didn't place the order (I actually spoke to the guy and he confirmed ordering and receiving the merchandise!). While we had an exact AVS match, since the guy's wife signed for the delivery instead of the husband whose name is on the card, we were given a chargeback due to no signature (they call it "no cardholder authorization").

Taking credit cards over the internet can be a risky business for retailers so we're all just doing our best to minimize the risk to all.

KUDOS TREVOR - I can't wait to get my order from HandA! :P

I had a wonderful experience with handa-accessories and am soooooo happy to have all the goodies I ordered. I still have a wish list, so you can be sure that you'll hear from me again.

Just received my first order from HandA - over $1300. in accessories for our new "Orange Box" - and I am extremely impressed with their very quick turnaround and shipping. Got my parts in 2 days and they are now happily installed on my Element. Placed my second order the day after receipt of the first.... can't wait to get the next shipment!

I placed two separate orders and got delivery to Virginia within a week. The tracking feature was nice to enable me to anticipate delivery.

I only compared prices on the roof rack. Dealer wanted $275 for it. Handa was approximately $205 delivered.

Do have a credit card handy with your delivery address. I too could not use my first choice because the statements go to a P.O. Box.

[quote:754d938d75="HandA"]Hi,

Trevor here form HandA-Accessories. Since DrAlbertLee didn't go into any details of the problem I figured I'd chime in with a quick summary.

As I explained in emails to him: When we received his order the information came through as not having a match between the address he used and the one his credit card company had on file for him. Since all credit card companies require us to show proof of an address match on the order in case of a fraudulent use claim we can't process an order without a correct match.
[/quote:754d938d75]

Hi Trevor.

I'm thinking you mean he had a discrepancy in his billing address given to you and the address the company had on file?

Therefore this is not a matter of your not being able to ship elsewhere, is it?

I'm generally home to get a UPS shipment, but sometimes not, and I have things sent to my parents' house.

That's cool, yes?

Thanks!

so how do you get to these guys. H & A; H&A; HandA?

[quote:526864acfd="iwamag"]so how do you get to these guys. H & A; H&A; HandA?[/quote:526864acfd]

They have a banner ad on the very first page of this website.

or

go here:

http://www.handa-accessories.com/element.html

:wink: