Dax
06-12-2003, 10:24 PM
Ok, I just have to share this story. It was so weird and unexpected.
Wife and I recently bought a new Element EX AWD. Our sales experience was fairly mediocre. Our salesman was enthusiastic- perhaps a little too enthusiastic. Whatever question we asked, he answered with whatever he thought we wanted to hear (true or not). Fortunately I had done some research and knew a thing or two about the cars and models (though I had yet to discover the wealth of info hear).
Anyway, he assured us on several occasions that ALL the EX models included keyless remote. When we first visited, all they had were a couple of DX models on the lot. Anyway, after a bunch of haggling about price and trade-in value, we decided to go ahead and make the purchase. Only after agreeing on a price did we come to realize our salesman was full of BS. WIthout delay, we sought out the sales manager who did the honorable thing by agreeing to honor what his salesman had told us about keyless remote- only catch, they didn't have them in stock so we'd have to wait.
Yesterday I called because we hadn't heard anything. I was told that the part had arrived 2 weeks ago but that it was the salesman's job to contact me and coordinate the installation. Well, promptly got the salesman on the line who assured me I could bring in the car first thing in the morning for installation (no apology for neglecting to contact me).
This morning I arrive and... salesman not to be found. After a few minutes I find the manager who tells me the salesman no longer works for them. He agrees to have the installation done and leaves me at the service area. Who then enters? The salesman in question- in uniform and all! He comes over to see me gives me a sob story about quitting cuz they treat him badly. He also says there's nobody who can install the part til 3 pm.- but fortunately, he knows the guy at the Mitsubishi place next door (same dealership) who can do it.
So we get in my car and.... drive right past the dealership and into a local neighborhood. (I know, stupid me for even believing the thing about the dealership next door). After several requests to stop and turn around are ignored, Im getting a little concerned. About 3 miles from the dealership the guy stops in front of a house. As soon as he gets out of the car, I jump into the drivers seat and take-off back to the dealership. In my rear-view mirror, I see him getting into a car by the house we pulled up to. (wish he would have just asked for a ride to his car rather than abducting me through deceipt).
Back at the dealership, I report this bizarre experience to the service manager who then contacts the police to report this episode. Profuse apologies follow and my keyless remote is installed in 5 minutes while I watch.
Man, was that surreal! Had to share!
Wife and I recently bought a new Element EX AWD. Our sales experience was fairly mediocre. Our salesman was enthusiastic- perhaps a little too enthusiastic. Whatever question we asked, he answered with whatever he thought we wanted to hear (true or not). Fortunately I had done some research and knew a thing or two about the cars and models (though I had yet to discover the wealth of info hear).
Anyway, he assured us on several occasions that ALL the EX models included keyless remote. When we first visited, all they had were a couple of DX models on the lot. Anyway, after a bunch of haggling about price and trade-in value, we decided to go ahead and make the purchase. Only after agreeing on a price did we come to realize our salesman was full of BS. WIthout delay, we sought out the sales manager who did the honorable thing by agreeing to honor what his salesman had told us about keyless remote- only catch, they didn't have them in stock so we'd have to wait.
Yesterday I called because we hadn't heard anything. I was told that the part had arrived 2 weeks ago but that it was the salesman's job to contact me and coordinate the installation. Well, promptly got the salesman on the line who assured me I could bring in the car first thing in the morning for installation (no apology for neglecting to contact me).
This morning I arrive and... salesman not to be found. After a few minutes I find the manager who tells me the salesman no longer works for them. He agrees to have the installation done and leaves me at the service area. Who then enters? The salesman in question- in uniform and all! He comes over to see me gives me a sob story about quitting cuz they treat him badly. He also says there's nobody who can install the part til 3 pm.- but fortunately, he knows the guy at the Mitsubishi place next door (same dealership) who can do it.
So we get in my car and.... drive right past the dealership and into a local neighborhood. (I know, stupid me for even believing the thing about the dealership next door). After several requests to stop and turn around are ignored, Im getting a little concerned. About 3 miles from the dealership the guy stops in front of a house. As soon as he gets out of the car, I jump into the drivers seat and take-off back to the dealership. In my rear-view mirror, I see him getting into a car by the house we pulled up to. (wish he would have just asked for a ride to his car rather than abducting me through deceipt).
Back at the dealership, I report this bizarre experience to the service manager who then contacts the police to report this episode. Profuse apologies follow and my keyless remote is installed in 5 minutes while I watch.
Man, was that surreal! Had to share!