I just received a notice that the indicator needles on all of the dials can slip or fall off and the panel will be replaced.

Haven't heard of a recall, but someone else just posted in the problems & issues forum that their tach needle fell off.

I just checked my Honda owner link page, and there's no mention of a recall under the recall tab.

I wonder if it's a recall like "if it happens bring it in and we'll fix it" or if it's an "everybody bring your E in to get a new instrument panel."

And I notice that you're in Canada...perhaps Honda of Canada is quicker about notifying owners of recalls than Honda USA.

So far my gauge needles are still in place, and I'm hoping they don't go anywhere!

Haven't heard of a recall, but someone else just posted in the problems & issues forum that their tach needle fell off.

I just checked my Honda owner link page, and there's no mention of a recall under the recall tab.

I wonder if it's a recall like "if it happens bring it in and we'll fix it" or if it's an "everybody bring your E in to get a new instrument panel."

And I notice that you're in Canada...perhaps Honda of Canada is quicker about notifying owners of recalls than Honda USA.

So far my gauge needles are still in place, and I'm hoping they don't go anywhere!



I received the TSB last week at work....I will double check tommorow it is actually a recall notice or just a regular TSB.

No surprise that Honda Canada acted a little faster...they sold fewer E's up here.

Hey, I'm heading up towards Canada. Maybe that has something to do with it!

Seriously, the wife and I switched places after a fill up and she noticed it. It must have happened during the stop, perhaps when she started the car. Could one of you PM me and get me a copy of that TSB so I can show my local dealer when I get home?

Please keep us up to date if this turns out to be an actual recall. Haven't had problems, yet, but don't want to see it fall off...... :-o:shock::sad::lol:

Thanks!

I read the bulletin agian when i made it into work this morning.....it is only listed as a porduct update...not an official recall.

I read the bulletin agian when i made it into work this morning.....it is only listed as a porduct update...not an official recall.

So for the 2007 model year would this be considered an "undocumented feature"? :D

It's NOT a recall from the standpoint that a potential safety issue exists, but the affected vehicles will all need to be repaired and the Owner's will all be notified by mail.

2007 Element 2WD – From VIN 5J6YH1...7L000055 thru 5J6YH1...7L016584
2007 Element 4WD – From VIN 5J6YH2...7L000033 thru 5J6YH2...7L014108

SAMPLE LETTER:

December 2007
Product Update: Instrument Panel Gauge
Needles Read Inaccurately or Fall Off

Dear Element Owner:
This letter is to notify you of a potential problem with your
vehicle and what you should do to resolve it.

What is the problem?
The needles in the instrument panel gauges may read
inaccurately of fall off. The gauges that can be affected
include the speedometer, the tachometer, the fuel, and
the coolant temperature.

What should you do?
Contact any authorized Honda dealer for an appointment
to have your vehicle updated. The dealer will replace the
instrument panel, transferring the odometer and
maintenance minder data from the original instrument
panel to the new one. This work will be done free of
charge. Please plan to leave your vehicle at the dealer for
half a day to allow some flexibility in scheduling.

What to do if you feel this notice is in error
Our records show that you are the current owner or lessee
of a 2007 Element involved in this product update. If this is
not the case, or the name/address information is not
correct, please fill out and return the enclosed, postage-paid
Information Change Card. We will then update our
records.

If you have questions
If you have questions about this notice, or need help
contacting a Honda dealer, please call Honda Automobile
Customer Service at (800) 999-1009.
We apologize for any inconvenience this product update
may cause you.

So it's a free repair of a defective component in the 2007 Element - that Honda is personally notifying those affected and scheduling the repair through Honda Service Departments. - But it's not a recall... :rolleyes:

Call it what you want, but hey at least it's getting fixed correctly.

The wife had our E in Friday to fix the seat trim AGAIN (does the lemon law cover seat trim? :) ) under warranty. While it was there they replaced at least one needle, not really sure what all was done. She couldn't remember exactly what they told her, but if it would help anyone I could post the part number shown on the invoice we got...

They told her it was a recall, and there was no charge...

The wife had our E in Friday to fix the seat trim AGAIN (does the lemon law cover seat trim? :) ) under warranty. While it was there they replaced at least one needle, not really sure what all was done. She couldn't remember exactly what they told her, but if it would help anyone I could post the part number shown on the invoice we got...

They told her it was a recall, and there was no charge...



Yes the part number would tell what they replaced.

mines included. Time to call Honda

My tach needle fell off last week! Just been too lazy to take it in but it's nice to know it won't be a problem getting it fixed.

The dealer advises it will take about 1 hour to replace.

Per invoice...

Meter Ass[embly]
Part # 04781-SCV-305RM
QTY=1

Per invoice...

Meter Ass[embly]
Part # 04781-SCV-305RM
QTY=1




That is deffinately the part number for a guage cluster/meter assy.

OK, it involves mine, too. Time to call them, again, they already know me by name (been there three times in the last month and a half for a trailer wiring fault, and radio replacement (twice - once to diagnose, once to replace)).

Well, better to get it done BEFORE it happens at 70MPH....... :shock::-o:razz:

Thanks, lizzurd for keeping on top of this :D:)

here is my question with them replacing the whole unit.

Do they calibrate the odometer to match what is on there or am I going to get a big orange sticker on my vehical again from honda due to replaced guage assembly?

here is my question with them replacing the whole unit.

Do they calibrate the odometer to match what is on there or am I going to get a big orange sticker on my vehical again from honda due to replaced guage assembly?



The odometer and maintenance minder info are transfered over to the new gauge cluster.

I had mine replaced a couple of months ago for this same problem before the TSB was released. It will probably take more than an hour if you take it to a busy dealership. I waited almost 3 hours and had to make 3 trips to the dealer to finally have it fixed but all is well now. They replaced the whole gauge assembly and transferred the correct mileage and maintenance minder info to the new unit.

Pull over!

- Good morning, officer. Is something wrong?

Did you know how fast you were driving your Element in a school zone?

- 20 miles per hour?

How about fifty plus, lead foot.

- That can't be right. Let me check my speedometer needle, sir.

BANG BANG BANG!!! FALL OFF DAMN YOU!!! PLEASE FALL THE HECK OFF!!!

- Here's your ticket. Have a nice day!

@&$@*@$... HONDA!!!

:D:D:D:D:D

Does anybody have a copy of the official TSB in pdf? If so, please post it.
Thanks.

Does anybody have a copy of the official TSB in pdf? If so, please post it.
Thanks.

The dumbest letter I have ever received!

I happened to be "in the neighborhood" of my "local" dealership and let them know of the TSB (or "Product Update"). He did find the TSB and was going to "send it to parts" so they can order enough panels to cover what needs to be replaced. I will call back if I don't hear anything by next month..... :shock::|:| MTF.....

What is the official TSB number for this panel replacement? Is there a site I can search and download all the existing TSB?
Thanks.

What is the official TSB number for this panel replacement? Is there a site I can search and download all the existing TSB?
Thanks.

Not sure if I'm reading this right or not, but our paperwork says "Recall 07-087"

hmm... i plugged my vin into owners link and it said there were no recalls yet it falls in the vin range listed on page 1 of this thread. ill have to talk to my dealer on wednesday when im getting my fogs installed.

just took one of my 07's in for service and the "recall" (or whatever word you want to use) gauge replacement was performed free of charge for parts and labor just like a "recall" would be.

hmm... i plugged my vin into owners link and it said there were no recalls yet it falls in the vin range listed on page 1 of this thread. ill have to talk to my dealer on wednesday when im getting my fogs installed.



As has been already mentioned a few times this is not an official recall....it is just a tsb outlining the repair procedure and alerting owners of a potention problem.

It was replaced this am in less than an hour and a half.

My tachometer and speedometer needles both fell off yesterday and I took it in today, and the service advisor said she had never heard of such a thing, and neither did anybody else there. They didn't have the part in stock, and may not get it until Thursday. I'm less than thrilled to be driving around without the speedometer.

My 2007 2WD MT LX falls in the VIN range, but no letter from Honda yet, has anyone else received one?:?

Didn't get the letter, but when I took mine in for the tach needle falling off last Monday, the service writer found what she called a "recall" in the Honda computer system. They had the panel in stock and it's over today getting fixed. I'll get them to give me details when I pick it up tonight after work and post it here,

well my speedo needle fell off earlier today, ill have to get this taken care of soon. i can just see the conversation now " no really officer i have no idea how fast i was going, theres no needle on my speedometer". all other needles are in place so far, though i dont really use any of them except for the gas gauge. even though i have a mt, i dont need to look at the tach to know when to shift.

Just picked the Element up. I use Hidy Honda in Beavercreek, OH. They had the parts in stock and did a great job.

Info;

Recall - 07-087
Defect Code - 5XU00
Symptom Code - Q6200
Part - Meter Assy. - Part # 04781-SCW-305RM

When I went in Saturday morning to talk to them about it and give them a copy of the letter that Honda Canada had mailed to other people they had never heard of it and had nothing in the computer. When I went in yesterday morning to talk to them, the recall was in the system. I'd have to assume that all dealerships have info on it now...

PS - I don't know if 07-087 is a "recall" or not, don't really care. BUT....that's what the service writer at the dealership called it.

As has been already mentioned a few times this is not an official recall....it is just a tsb outlining the repair procedure and alerting owners of a potention problem.

So what if I decide not to bother? My needles are doing fine and there is no final date on the "product update" letter.

So what if I decide not to bother? My needles are doing fine and there is no final date on the "product update" letter.


I will double check my copy tommorow.....until it becomes a recall most PUD's are only covered under the basic 3yr/60000lm warranty. If you have a problem outside of the warranty period you would be on the hook for the bill.


Edit: After reading the bulletin agian this morning there is no time or mileage limitation for the repair.....I suspect it's just a matter of time for it to be listed as an official recall.

Took my 07 in last Friday for its 15K service and they told me about it, said
they ordered one for another 07 but the guy never showed so they swapped
mine instead.

I just got my notice for my 07 SC.

Haven't gotten my notice and my speedo/tach are still attached. I think they just like going up really fast so those of you who drive too slow they get bored and fall off :razz: :lol:

had mine fixed today. I had to tell the service advisor about it. Then he was like ooo. and his SC is included too

I work for a dealership in Canada, and i was talking to one of my techs and he said you should order extra clips for the panel because when your pulling off the instrument panel the clips tend to break. The dealer probably dosent have these clips and would have to order them. Anybody who had the work should check that everything is secured properly. These techs only get paid .4 of an hour for this job and dont care if they break a clip or two and probably would'nt replace it.

I just got a notice about this recently. I'm going to have to drop by the dealer one of these weekends to have it checked out.

I haven't received a notice and my VIN is in the range. I feel so left out. :rolleyes:

Once i have mine replaced, can i include it as a new mod? "Updated Instrument Cluster." :wink: I'm kidding, of course, but this really sux. I'd expect something like this from a manufacturer like Kia, but Honda?! Tsk tsk.

I work for a dealership in Canada, and i was talking to one of my techs and he said you should order extra clips for the panel because when your pulling off the instrument panel the clips tend to break. The dealer probably dosent have these clips and would have to order them. Anybody who had the work should check that everything is secured properly. These techs only get paid .4 for this job and dont care if they break a clip or two and probably would'nt replace it.

This pees me off SO much! I got my notice yesterday-I am not having any problems as yet (17k), but I just know if I take it in, and let the "authorized dealer" replace the dash, I'll have to live with squeaks for another 270K miles.....bear in mind this is the dealer that broke clips on the front fascia when installing foglights, AND didn't bother to clean the window frames so that the first warm day the window visors fell off........love the car, hate the company....:evil:

I haven't received a notice and my VIN is in the range. I feel so left out. :rolleyes:

Once i have mine replaced, can i include it as a new mod? "Updated Instrument Cluster." :wink: I'm kidding, of course, but this really sux. I'd expect something like this from a manufacturer like Kia, but Honda?! Tsk tsk.

You are mistaken grasshopper! My Kia had one recall when it was 2 years old, for a possibly faulty fuel rail. Kia replaced it in 2 hours, but had already scheduled a free rental car for me. Honda dealers may as well flip you a bird whe you show up at their "service" departments.... apologies to HondaTech, I'm sure your dealership is better..

]

I haven't received a notice and my VIN is in the range. I feel so left out. :rolleyes:
tsk.


Honda tends to stagger the letters so they don't get flooded with vehicles to repair all at once. The letters are going out ,it may take a bit of time but they will be sent. Even if you don't get your letter the dealer will be able to punch in your VIN see you vehicle is in the affected range.

Not all dealers are the same.... the cluster change is a simple repair and the chances of actually breaking the clips is slim....i have had the cluster out of my 2006 a number of time and it doesn't rattle.
Ok, I did say not all dealerships are bad, but!
there are only two dealers within 100 miles of where I live-both are incompetent and uncaring. As long as I live in the Florida panhandle, I'll not buy another Honda. Hopefully I can get this work done on my next weekly trip to Georgia.

Last week my tach needle fell off and I called my dealer who said to bring it in but had never heard of it happenning, then today I got the recall notice!

On a trip over the Christmas holidays, the tachometer needle on my 2007 fell off. (The bright light thus revealed is a real pain in the eyeball when night driving. Have to dim the dash lights to unreadability.) Took the beastie in to the dealer where we were and learned of the recall from them. Decided to get it fixed after we got home. BTW, learned through watching the radar road signs on the way back that indicated 65 on the speedo is actually 77 mph. Driver Beware!

Anyway, here's the problem. Called the dealer today and was told that I must bring the E in for a day for them to pull the IC and get the serial number off the back before they can order the part. Service rep claims it is a 4 hour procedure and that part number cannot be got from the VIN. Is this complete BS, because they don't want to deal with this, or is he telling the truth? It is a serious pain in the armadillo to do this, because I work 25 miles from the dealership.

On a trip over the Christmas holidays, the tachometer needle on my 2007 fell off. (The bright light thus revealed is a real pain in the eyeball when night driving. Have to dim the dash lights to unreadability.) Took the beastie in to the dealer where we were and learned of the recall from them. Decided to get it fixed after we got home. BTW, learned through watching the radar road signs on the way back that indicated 65 on the speedo is actually 77 mph. Driver Beware!

Anyway, here's the problem. Called the dealer today and was told that I must bring the E in for a day for them to pull the IC and get the serial number off the back before they can order the part. Service rep claims it is a 4 hour procedure and that part number cannot be got from the VIN. Is this complete BS, because they don't want to deal with this, or is he telling the truth? It is a serious pain in the armadillo to do this, because I work 25 miles from the dealership.

Sounds to me like a load of BS but I'm not particularly qualified to say. I believe, however, someone earlier on was saying the tech only gets to bill a .4 for the job (i.e. .4 hour) so saying it's a 4 hour job is really doubtful.

On the speed question, what size tires are you running? That can make a HUGE difference to what your speedo reads!

Oh and seeing as this is your first post, welcome to the looney bin! :razz:

On the speed question, what size tires are you running? That can make a HUGE difference to what your speedo reads!

Oh and seeing as this is your first post, welcome to the looney bin! :razz:

Tires are stock that came on the E when new and still have plenty of tread. The notice does mention that inaccurate readings are part of this, not just having the needle fall off. I've noticed a change of 5 mph both ways after changing to lower or higher profile tires on other vehicles, but this seems to be an IC malfunction.

Thanks for the welcome. Just how crazy do I have to be to fit in around here?

On a trip over the Christmas holidays, the tachometer needle on my 2007 fell off. (The bright light thus revealed is a real pain in the eyeball when night driving. Have to dim the dash lights to unreadability.) Took the beastie in to the dealer where we were and learned of the recall from them. Decided to get it fixed after we got home. BTW, learned through watching the radar road signs on the way back that indicated 65 on the speedo is actually 77 mph. Driver Beware!

Anyway, here's the problem. Called the dealer today and was told that I must bring the E in for a day for them to pull the IC and get the serial number off the back before they can order the part. Service rep claims it is a 4 hour procedure and that part number cannot be got from the VIN. Is this complete BS, because they don't want to deal with this, or is he telling the truth? It is a serious pain in the armadillo to do this, because I work 25 miles from the dealership.


I just read the bulletin and all the part numbers are listed...and yes they can determine which one you need from the vin number.

Not all dealers are the same.... the cluster change is a simple repair and the chances of actually breaking the clips is slim....i have had the cluster out of my 2006 a number of time and it doesn't rattle.

When did you do the work, in ,the summer were the car is warm, try doing the cluster change in the winter when is -10 to -20 and see if the clips dont break. You should know better ,you live in Ajax Ontario don't you. The techs take your car in from the cold and begin removing the panels and the clips break. They don't warm up the car enough before talking the panels off!!!............you should know your a parts manager. Just order the clips too be safe it does'nt cost you anything.

You are correct parts will break.....if the guy working on the car is a butcher. I have taken trim pieces off in cold temps with no problems. I see some of the same jobs done multiple times by different "techs"...some break parts some don't. I am not trying to start a P**sing match.....just stating my observations from what i see on a daily basis. Not all mechanics are butchers. Most of the guys i work with don't want to have to tell the service manager they broke something.

I dont want get into a P**sing match either and i wasnt saying all Honda techs are butchers, some of my good friends are Honda techs . I also work for Honda in dealer in Toronto and own a Sc, my tech was looking out for me a told me to order the clips "in case they break" because he did 4 clusters already and broke some clips because of the cold weather. I did'nt want the car on the hoist all day waiting for some clip............... Just trying to get the word out there.

You are mistaken grasshopper! My Kia had one recall when it was 2 years old, for a possibly faulty fuel rail. Kia replaced it in 2 hours, but had already scheduled a free rental car for me. Honda dealers may as well flip you a bird whe you show up at their "service" departments.... apologies to HondaTech, I'm sure your dealership is better..

Ah, my apologies to Kia. :)

BTW, learned through watching the radar road signs on the way back that indicated 65 on the speedo is actually 77 mph. Driver Beware!


While a 12 mph margin of error would be unheard of, those signs are not always accurate.

While a 12 mph margin of error would be unheard of, those signs are not always accurate.
Very true, but given that they were all consistent, and the rather boxy E gives a pretty good target for the radar, I'm pretty sure that my speedo is rather far off.

I recieved my notice yesterday, will take by dealership monday and see how long it takes.

Took my SC in for the retro-fit.
DONE. About 1.5 hours. Looks the same to me.

No damage done. They just take the dash plastic cluster off and replace the panel. Plug and play. (almost).

Cheers!
Bill.
:)

Haven't had problems, yet, but don't want to see it fall off......

ATO,
Your needles aren't coming off any time soon in those -20 temps you all experience up there, there Frozen to the posts!:D;-)

I like the SC gauge color better than my EX does anyone know if I have the recall done I can specify what guage cluster i want? thanks Drew.:)

I like the SC gauge color better than my EX does anyone know if I have the recall done I can specify what guage cluster i want? thanks Drew.:)


On warranty repair Honda will only replace the defective part with the same that is in the vehicle.They will not swap the SC guage in place of an EX guage unit.

ATO,
Your needles aren't coming off any time soon in those -20 temps you all experience up there, there Frozen to the posts!:D;-)

See, just another reason why I love it up here...... :razz::razz::lol::lol:

Heyref,
Just FYI, I've noticed similarly incorrect speedometer readings, so I posted a comment to a different thread to see who else is affected (link below).

http://www.elementownersclub.com/forums/showthread.php?p=528704#post528704

I will wait a week or two before servicing, let the tech's do a few before they touch mine - :cool:

I received my letter two days ago, and my SC is going in tomorrow. I will update on how long it takes, though I am getting an oil change and a state inspection as well.

Still haven't received my notice, starting to wonder when I will...

Honda Corp. doesn't love me! :sad:

I took my SC in for the "product update", and the service guy was not aware of this new update, but luckily they had the parts. So I suggest if you are taking your car in to make sure they have the parts. The service manager told me that Honda will ship recalled parts once a vehicle has been repaired, they don't stockpile these recalled parts. I arrived at the dealership at 845 and was driving off after the new cluster, oil change, and state inspection at 10:30. FWIW.

My 07 went into today at McGrath Honda in St. Charles, IL for the cluster change. The wife said it took about an hour. No damage or problems to report! :) She said they refused to call it a recall, it was a product update with a better part! :rolleyes:

I love the E!

8)bringing my 07 sc in this coming monday for the update. received the notice from honda on friday. have not had a problem with the gauges, but only 700 m. on the E so far.

Well OF COURSE my vin falls in the group!:mad:
First new car in years - I hope this is one silly problem and not a sign for the future.....

Well, joined the club and got my official "Product Update" letter today. Hopefully the service advisor I talked to right after it was posted here let the parts department know and they have ordered the proper parts....... :confused:

Will find out soon (this week), hopefully before my needles thaw out enough to possibly fall off...... :rolleyes::lol::lol::lol:

Got the Notice, then called the closest dealership to my office (Hugh White Honda) and gt the run around from them. Said I needed to take it in, so they could look at it, order the part, then bring it back for the repair. I told them that the Notice said the part would be replaced, not inspected first to determine replacement.:confused:

I realized why I did not buy the E from them in the first place, so I called the dealer I did buy it from (Immke Honda) and they are currently replacing the instrument cluster.

-Wardster

Can't wait til I get my notice and get to harass my local dealer. It'll certainly be an adventure...

Got mine replaced yesterday at Gwinnett Place Honda in Duluth GA. No problems (at least not in the last 24 hours). I was in and out in just under an hour. They were really nice about it and even called it what it was, a recall. :)

got my letter in the mail but haven't called a dealership yet. Will have to do that one day. Now if my work hours weren't the same as the garage hours.

I got my IC replaced this morning at another dealership from the one that told me they had to pull the IC to get the part number. It was done in under an hour as others have reported. I'm sending a complaint letter to the dealership general manager, not that it will do much good.

I got my IC replaced this morning at another dealership from the one that told me they had to pull the IC to get the part number. It was done in under an hour as others have reported. I'm sending a complaint letter to the dealership general manager, not that it will do much good.

That would be a complaint to the dealer that told me I had to bring the car in twice, not the one that fixed it.

I got my IC replaced this morning at another dealership from the one that told me they had to pull the IC to get the part number. It was done in under an hour as others have reported. I'm sending a complaint letter to the dealership general manager, not that it will do much good.

Maybe also a blurb in the Better Business Bureau for that dealership. Might prevent future problems, or, at least, correct the "problem" they have now....... :-(:-(:rolleyes:

My tach indicator fell off a month or so ago. My dealer replaced the cluster with no problems.

Got my notice the other day, called my buddy in parts at the dealer to get him to order the cluster, so I could just make one trip and go by and have it changed out, he tells me he has three on the shelf and just drop by anytime and he would take care of it. I`ll be stopping by one day next week.

That is deffinately the part number for a guage cluster/meter assy.

The part number on my order is slightly different. Perhaps because I'm in Canada? Attached is my work order.

One other thing ... when the vehicle was returned to me, I noticed that pointers were a solid white. I may be wrong, but IIRC, they were originally an orange/white color.

Ted

The part number on my order is slightly different. Perhaps because I'm in Canada? Attached is my work order.

One other thing ... when the vehicle was returned to me, I noticed that pointers were a solid white. I may be wrong, but IIRC, they were originally an orange/white color.

Ted


There are different part numbers for:

canadian/american
auto/standard
SC/LX/EX
and FWD/4WD

For Canada alone there is six different part numbers for guages for 2007's.

For Canada alone there is six different part numbers for guages for 2007's.

:???::???::shock::shock::shock::lol::lol:

Yay! I got my letter today. I guess that the X-mas tree that was used to make my cluster may be one prone to needle drop.

I'm gonna make an appt for next weekend! Sippin' coffee, free wifi, bigscreen tv, yup gonna be a pain in the ass I tell ya.:-P

i got mine today too... time to call Roush for an appointment!!

Got my cluster replaced week before last at Carey Paul Honda. While it was there, they also had to replace the battery and fix a squeak in the exhaust pipe. All this was fixed by 3pm the same day.

Just got my notice Friday, will be calling today to get mine done. Hopefully they can avoid screwing this one up...

Got mine on Friday too. It was already fixed.. So i'll just stash it with the rest up the Honda files

these local north Florida dipwads won't get to mangle mine-I'm taking it Butler Honda in Milledgeville,Georgia in the morning. My dad used to get his Accord serviced there, he had no complaints..

Ack! They won't let me schedule for Saturday M-F deal only. Now I gotta drop it off, ride their shuttle to work, be late blah blah blah. :twisted:

Mabe I'll ask the wife to take it in, I'll bet the screaming kid will add some incentive...:evil:

Just got the letter. I'll wait for a problem before I have them do any work... I don't want anyone touching my stuff unless absolutely necessary.

(Ironically, I was sitting in traffic today next to a local garage. The "tech" was doing an inspection and he was goofin' with one of the other guys... turning the lights on/off again and again and again.... repeatedly going forward and stabbing the brake, racking the steering violently back and forth, etc... Just having fun with someone else's car. I want to avoid having someone like this touching my car.)

I received my letter and had mine replaced a week ago by Rusty Wallis Honda in Dallas. Now I have a rattle in the previously rattle-free vehicle that sounds like someone left a marble in the dash. I'm calling the dealer now to schedule another visit. I KNEW I should have left well enough alone...

My baby's at the dealer right now, I left strict instructions to NOT MESS ANYTHING UP! :mad:

Well they just called me...even though they KNOW what my Element is (since I bought it there), they told me to bring it on in and they'll replace the instrument cluster. Turns out they don't have any units in stock for MT, so they'll have to order it and take a week to get it.

:mad: :mad: :mad: :mad: :mad:

This is a growing problem. Everything is stored in massive databases, but nobody bothers to look in them! I wonder what percentage of websites have not had any updates in the last year...:D

Sitting at the dealer right now waiting for the work to get done. Hope I dont get any rattles.............. Also having the driver side seat cushion changed.

This is a growing problem. Everything is stored in massive databases, but nobody bothers to look in them! I wonder what percentage of websites have not had any updates in the last year...:D

This is why Wal Mart's data mining technology was so revolutionary. Everyone had tons of information at their disposal but no idea what to DO with it - or how to do it...

Sorry if this has been asked but, is it really necessary to replace them if there's nothing apparently wrong?

I received my letter, but I really don't want anyone turning a wrench in it. Gauges seem fine.

Has it been confirmed that they are all actually reading wrong, (that is, if the needles arent popping off)???

I got my letter a month or so ago, my plan is to wait until a needle falls off or starts to read obviously wrong, then call ahead to the dealer so they can order the cluster.

Got my letter yesterday.....


If stuff starts flying outta my dash....I'll bring it in. Otherwise...everything's cool!

TOOK A HALF HOUR to install the new instrument panel today at Motorworld in W-B ,PA. Had it there yesterday for over 2 hours and then to have them tell me the part was not in stock! No problems,rattles, scratches, etc. Same as previous panel too. :-P

This pees me off SO much! I got my notice yesterday-I am not having any problems as yet (17k), but I just know if I take it in, and let the "authorized dealer" replace the dash, I'll have to live with squeaks for another 270K miles.....bear in mind this is the dealer that broke clips on the front fascia when installing foglights, AND didn't bother to clean the window frames so that the first warm day the window visors fell off........love the car, hate the company....:evil:

The clouds part, the sun shines, the angelic choir fires up! I took my SC to Butler Honda of Milledgeville Georgia to do the gauge replacement. (My north florida dealers are too incompetent to even change the oil). They did not have a cluster in stock for a 5 spd SC, so they sent a driver to another dealership 1 and 1/2 hours away for the right part. Take note all you stick SC owners! Anyway, they got the Kattbox in and out the same day, this dealer has serviced my SC before, and I can wholeheartedly recommend them! David the service writer made this as painless as it could be. Kudos! Shame I have to drive 300 miles to find a dealership I can trust, though.

Same story as mine.

MAKE SURE YOUR DEALER HAS THE PART FOR THE MT IF YOU DRIVE A STICK!!

As mentioned above, if your E is a manual stick, call ahead before you go to have your gauges changed out.

I just had mine changed this week. The Service Manager asked "is it an automatic or straight drive", when I replied that it is an automatic, he stated that for some reason Honda dealers have to order the cluster for straight drive models, but have the automatic clusters is stock.:confused:

I got my letter on Monday. By happenstance, I already had an appointment scheduled for Tuesday for routine maintanance. I called my dealer Monday afternoon wanting to cancel my Tuesday appointment so I could get the gauge swap and maintenance done in one visit. They told me they had to "see" the vehicle first before they could order the parts so it would be best to keep the appoinment. I said OK, I would keep it.

I went in Tuesday and waited about an hour and a half. When they told me my car was ready, they had done the swap because they had the parts in stock. :smile:

Just realized - the joke's on Honda, my wife will probably go absolutely balistic if we get the recall notice for a 6 month old vehicle!! Can't wait to see this one...

Just realized - the joke's on Honda, my wife will probably go absolutely balistic if we get the recall notice for a 6 month old vehicle!! Can't wait to see this one...

But it's not a recall! It's a "Product Update" :razz: :lol:

Only joking HondaTech - sometimes you guys DO deserve a little joking (my dealer is actually very good). I know, it's not actually a recall.
We cool?
T.

That's why you won't be getting a recall notice.

If your E is within the VIN range you will, however, be receiving a letter informing you that a product update is available for your vehicle, and the update will be performed at no cost to you.

:lol:

Hide the receipt for the work , though. Mine clearly says "recall"!!!:wink:

:D

I hit the Daily Double with mine the other day - the night I dropped off my eight month old Element in for a windshield replacement (cracked by a substantial flying rock from a huge semi on the Pennsylvania turnpike and covered by my insurance), I had the recall notice waiting for me when I got home. I called and they did both jobs the next day.

I've got a 2007 and haven't received anything in the mail yet. My VIN is within range

just got back from the dealer. it took about a hr for them to swap out the instrument panel and do a quick checklist they do everytime they see the car. i didnt go to the dealer i bought my car at but the dealer, dobbs honda in tucson az has been exceptional , both times i went there i got my car faster then promised and their service advisors are very helpful with any questions.

I dropped the SinbiN off this morning at the dealer to have my dash rattle installed.:rolleyes:

Dropping it back off on Monday for take 2...:-|

Make sure you are carrying your swor...., I mean, er, flensing knife with you when you instruct them not to screw anything up.

I've been debating installing a ceiling sword holster in the Element and having the sword in it when I drop it off to the dealer, then make a big deal about getting the sword out so I can have it on me when I come back :razz:

Had Mine done in an hour, no problems. I guess I am lucky I work @ a Honda Dealer. We were sent all the gauge clusters for the cars we have sold in that vin range. My speedo was off by 10mph.

Got ours done today it was so quick that i wonder if they really change the unit ?:rolleyes:

Took them all day with mine. But they did a good job installing my new dash rattle:D

I called my dealer today and told them that I wanted to make an appointment to bring my 2007 EX as I received the Honda notice regarding the possibility of a "potential problem with my vehicle".

IMO, the notice indicates that Honda will replace the gauge cluster and "update the vehicle." The dealer service desk was ready to give me a appointment for this Tuesday but I wanted him to check if the part was in stock first. He transfers me over to a service tech who tells me that they have to inspect the vehicle first and then order the cluster if needed.

What does that mean? Is this or is this not a recall? Or is the dealer starting to show its ugly side by yanking my chain??

I need to go there anyway for an oil change on Tuesday so I guess they'll inspect and BS me around some more. Im gonna call the Honda Auto Customer Service number too. Any thoughts??

You should be able to read them your VIN number over the phone to make sure that it falls within the recall range. If they don't order the cluster after verifying, find another dealer.

At this point in time it is just a product update. Nothing that we have in writing from Honda calls it a recall. Honda found a problem with the parts and they are replacing them. The bulletin says to order parts ahead of time before the customer comes in.....there is nothing stating the vehicle has to be inspected first before a part can be ordered.

This info is for the Canadian market and may vary from US info.

I got that letter too. I assumed that if you got the letter, then your VIN fell into the recall range? :confused:

I'm more of an "if it aint broke, dont fix it" kind of gal, but will probably ask the dealer at my next oil change if they've seen alot of the recalled clusters...

I was one to get the "Product Update" letter. Recall may sound worse from a marketing perspective, but that is what it is. Honda is recalling my E back to the dealer to fix a problem with their manufacturing... safety issue or not. They are not "Updating Product"... they are fixing a bad design.

Darn, I didn't think my 07 was involved, but I got my notice this week.:-(

So far so good. Picked up the sinbin last night and listened for creaks and rattles. Nothing so far. As far as I know all they did was park it and wave a "magic stick" at the cluster. Seems ok tho.

i know its been posted on few other threads about the recent recall with the defective gauge instrment cluster on 2007+ model elements. has any SC specific owners recieved this recall letter? i have yet to recieve one, so just curious if it affected the SC models as well?

and if i didn't get one, could i go to my local dealership and ask them to service that recall regardless of reciving the letter? thanks!

i know its been posted on few other threads about the recent recall with the defective gauge instrment cluster on 2007+ model elements. has any SC specific owners recieved this recall letter? i have yet to recieve one, so just curious if it affected the SC models as well?

and if i didn't get one, could i go to my local dealership and ask them to service that recall regardless of reciving the letter? thanks!


We got one a few weeks ago.

i know its been posted on few other threads about the recent recall with the defective gauge instrment cluster on 2007+ model elements. has any SC specific owners recieved this recall letter? i have yet to recieve one, so just curious if it affected the SC models as well?

and if i didn't get one, could i go to my local dealership and ask them to service that recall regardless of reciving the letter? thanks!


Hondatech posted the affected VIN range here (http://www.elementownersclub.com/forums/showthread.php?p=517557)


If your vehicle is not in the affected range the answer is no....they will not pay to replace your panel. If you don't receive a letter you can always call your dealer with the VIN and ask them to run it and see if it comes up on the system.

Well no sooner did I post that I hadn't received my present in the mail - did I get it. Right now I see no reason to go in to swap out the cluster. I've got the 7 Year extended so I have plenty of time for needles to behave badly :)

Just got my letter, but I'm going to wait...No need to tear into my dash to fix something that hasn't broke yet.

Anyway in the MD area had this done yet? Any problems with the dealers? Supposed to have mine done this week, they had to order the part(something they could have done over the phone). Not making me to confident for the install.

I have a 2007 Element EX. I just received a recall notice regarding the instrument panel. Apparently the gauges may not read correctly and the gauge's needles can fall off. The recall notice said the dealer will replace the instrument panel and transfer the mileage and maintenance data free of charge.

You are not the first.

We have received it last week.

Well my baby's back at the dealer to get its dash rattle installed.

I brought the cricket bat this time... :rolleyes:

:mad:Got my letter today, hope repair doesn't take long!

I got my letter for this a month ago, but I'm hesitant to take it to the dealer for replacement until I notice symptoms like a misreading needle or a needle falling off. My question is, if I show up at the dealer with my letter a year from now, will they still do the upgrade for free?:confused:

Did mine today.
Took 32 minutes from the time they drove it into the garage until they drove it out.
Then it took another 38 minutes to wash the E. :confused:

But no hassles, and this was a different dealer than where I bought it.

If your dealer does not have a cluster in stock, it has to be ordered by your vin# Honda has made this a controlled part. We have to order this part with your vin# to track orders.

I would MAYBE like to wait too - is there a time limit on the replacement?
Thanks

I got my letter for this a month ago, but I'm hesitant to take it to the dealer for replacement until I notice symptoms like a misreading needle or a needle falling off. My question is, if I show up at the dealer with my letter a year from now, will they still do the upgrade for free?:confused:

You don't need the letter at all. The dealer has the TSB in their system and can look it up for you and check that your VIN is in the range.

Same story as mine.

MAKE SURE YOUR DEALER HAS THE PART FOR THE MT IF YOU DRIVE A STICK!!

Okay, I've searched and searched but can't seem to find the answer, so sorry if the answer is already somewhere, but.....what is the difference between the instrument panel for the auto and stick tranny? I have a manual and I'm just curious what is different--and I like to be informed before I visit the dealership. Thanks.

Okay, I've searched and searched but can't seem to find the answer, so sorry if the answer is already somewhere, but.....what is the difference between the instrument panel for the auto and stick tranny? I have a manual and I'm just curious what is different--and I like to be informed before I visit the dealership. Thanks.


A panel for a standard won't have the "PRNDL" indicator.

A panel for a standard won't have the "PRNDL" indicator.

Although I do wish it did have a 1 2 3 4 5 R indicator for those of us who are occasionally forgetful...:rolleyes:

Took my SC in for an oil change on Monday this week and made my appointment to have my gauges fixed next Friday. Said one hour in and out. Hope I don't have any problems!!! :D

hey gang!
i know i haven't been around much lately, but things have been crazy.
anyhow, like most of you i received my letter about the gauges back in December.
I called my dealer right away, but they told me that they couldn't order the part until i made an appointment. does that make any sense?

i am their customer after all and the work does need to be done. they even put off some required warranty work until my next oil change. they say they are "too busy" for my silly little warranty problems and that they can wait. they are really starting to get on my nerves.

so, two speding tickets later i am still waiting for the part!!! and the appointment keeps getting pushed back!

also, for those of you here in canada (ontario)...FYI...an officer informed me earlier this week that a speedometer is NOT required by law in vehicles in according the the highway traffic act. just so you know....i still got the ticket :)
btw, my needles do read incorrectly...especially the tach...and OBVIOUSLY the speedo.

take care
Monza

I was also worried that I would suddenly have squeaks and rattles after the replacement was installed, but so problems there at all. On the other hand, my gps told me that my old cluster was spot on accurate re mph. The new one is reading fast by a couple mph! Beezarre..:confused:

I have a 2007 E and I got a notice for the recall. I just had it fixed yesterday.
Dealership are dorks but, thats a whole different issue. I made the appointment for the recall work almost 2 weeks ago. Took the big E in for the work Monday. Dropped it off 0700 hours. Call from them at 0800. "we don't have the part" I live a hour away and was not happy. Bla Bla They did have the instament cluster the nexr day. So, if you are taking it in and have a manual tranny tell them as it is different so he said.

I have a 2007 E and I got a notice for the recall. I just had it fixed yesterday.
Dealership are dorks but, thats a whole different issue. I made the appointment for the recall work almost 2 weeks ago. Took the big E in for the work Monday. Dropped it off 0700 hours. Call from them at 0800. "we don't have the part" I live a hour away and was not happy. Bla Bla They did have the instament cluster the nexr day. So, if you are taking it in and have a manual tranny tell them as it is different so he said.

Same thing I got. Mine was even at the dealer where I BOUGHT it, so they should damn well know what I have! :mad:

Just call before you bring your E in. They have to order per Vin#. If they tell you we do not stock the cluster,m/t a/t they do not relize these are controlled parts. ordered by vin# only...

I called the Honda Customer Service number on the recall letter...I was informed by the Honda rep that if you get the letter DONT let the dealer play games with you...the gauges NEED to be and MUST be replaced. (if you want them to be, of course, LOL)

It is true that the parts are ordered by the VIN so you may have to let the dealer inspect the vehicle first and order later which of course means going back at a later time. Also dont be afraid to ask for a free loaner vehicle if you have to leave your E.

my dealer was able to order the part by my VIN, without having to see it. its been a couple weeks and no rattles. for anyone in the tucson area i went to dobbs honda and dale was my service advisor. not a bad dealer, though they do take a while to have the car ready.

I still haven't received my letter, but I have an appointment to get it done this Friday....can't wait :) My dealer checked around town for the cluster, but no one seems to have one on-hand for an SC with a manual trans, so they are ordering it and said it should only take a day for it to show up.

They called me today to make the appt, after having to get the parts in stock (MT and all). Got the appt on Friday, said it should take three hours (they said), we'll see........ :shock::rolleyes::razz::razz:

EDIT: Well, I was at the dealership today for a total of (drum roll please)........
45minutes from pull up to pull out!! The service guy said you don't realize how many E's are here until you have something like this and they all come in (so, they have had LOTS of practice replacing them).

So I said - wish I could have handed out my EOC "card" to all of them!! :rolleyes::D:lol::lol:

Im currently setting at the dealership awaiting the replacement of my cluster which it took only three days to get in so I guess we are off to a good start. I will keep you posted on noises etc.

The funny thing is I was here setting in this same spot yesterday while they replaced the wiper arms on my wifes FIT (TSB on weak spings on the arms causing wiper chatter) but Im starting to feel like work here or live here. tell me I dont have be here tomorrow!:???:

PMH

Well, it took the dealership (West Side Honda) a grad total of 35 min to replace the cluster and I did an extensive drive on my way to work with a mix of some interstate and some bumpy back roads and I have no buzzes, rattels Etc. YEA!:-D

I dont know abot you all that have had this done allready but the new cluster looks crisp clean comapired to my former and I keep my vehicle clean and it was boought back in Jul 07 so it's not really that old but it's looks alot like the black had faded somewhat allready. :roll:

Hope I'll be done today, see ya on other threads! (Also hope Honda Tech isn't TOO mad at my dealer cracks!)
Went for an oil change, they were aware but didn't have the part. It came in, in 3 days, phone and mail notice! Shuttle van the wife home - they were honest and said leave it, don't rush.
So....
Love the E - hope there are no other recalls - HA!!! I said RECALL.
This is Honda of New Rochelle by the way - nice outfit! Professional!

Good to hear from you P_M_H!! And also glad to hear you had a similar experience that I did in regards to little time spent twiddling your thumbs at the dealer. :???::-D

How's the healing process/PT going? Getting around better these days?
Like the new avatar (thanks bh241for the help)? Now I just have to get a collection so I can change them as often as my, uh, socks, like several other members....... :twisted::evil:

A.T.O.,
All is well in the shoulder department well, as much that can be with a metal shoulder now but PT is a blessing and im now stating to work on being able to raise my arm. YEA!:D

Love te Avitar! I need to change mine out to something different. Hope all is well in the frozenville.

I took my E in after making an appointment and being told they had the part in stock (they did not check my VIN over the phone, but it's an AT). After waiting about 90 minutes, I was informed "we had a problem." Supposedly, the computer locked up during the data transfer, and erased everything. They told me they now need to keep the vehicle for a couple of days while they send "it" (the panel, I assume, not the whole E) out for reprogramming or something. They sent me home in a loaner. Does any of this make sense, or am I being fed a line because of something they don't want me to know? I am not real happy. By the way, this dealership has won every Honda customer satisfaction service award in the universe, and has a good reputation.

Sorry to hear about your experience. This is just the sort of thing that is making me hold off taking mine in until one of the needles falls off.

I was told at the dealer that the part might be sent back after 2 weeks - that was the closest I got to an answer when I asked if I could wait until the needle fell off. So you really should ask...

Up to now - installed & no problems...

I had my Ele's panel replaced last week. They ordered the part Monday. They received it Wednesday. I had it done Thursday. So far, so good. No rattle or hum. Oh yeah, the windshield got the dreaded crack. They also replaced it; same day. Gratis. Sweet!

As for now Im quite pleased with my dealerships work. I have no rattels and I have also noticed that my engine temp is higher now that before the replacement. Im guessing the temp needle was soon to fall off and had slipped allready. Before the temp was 1/4 from cold now it's just a touch below the center mark.

JSB

Oh, bigblue, you are so smart to wait until your needles fall off. The E is now not going to be ready until Tuesday, soonest---eight days gone. The full explanation is that because the computer erased the data, the new panel had to be sent to a company that the state allows to program and certify the mileage on the odometer. Well . . . . that company doesn't have equipment that will handle the '07 E instrument panel, so they had to send it on to another company, somewhere, that does. My first Honda was the way I "rewarded" Toyota for 20 years of absolutely no problems. I am starting to think I am getting a bad karma shafting. Is there one of those emoticons for complete misery and frustration?

You have my sympathies.:-(

The full explanation is that because the computer erased the data, the new panel had to be sent to a company that the state allows to program and certify the mileage on the odometer.


Sounds to me like the dealer accidentally erased your new odometer when trying to transfer the data to the new cluster - maybe they let the battery run down, or someone disconnected the HDS scan tool halfway through the programming :???:
It could be that their HDS was having problems prior to the reprogramming, but it sounds more like human error.
Barry B

I just got a notice about this recently. I'm going to have to drop by the dealer one of these weekends to have it checked out.

Damn! I lost the notice I got from Honda regarding the possible faulty needles. Do any of you know if the dealer will check out the problem and fix it if you bring in the car or at least set an appointment?

Damn! I lost the notice I got from Honda regarding the possible faulty needles. Do any of you know if the dealer will check out the problem and fix it if you bring in the car or at least set an appointment?

You don't need the notice at all. The TSB is in the dealer's computer and they should know about it already. Just call for an appointment to get it replaced :D

It could be that their HDS was having problems prior to the reprogramming, but it sounds more like human error.
Barry B

Well, 8 days later, the E is finally back. It looks good and no dash rattle detected on the drive home. The receipt from the dealer computer says something like "because HDS locked-up, data transfer could not be accomplished, panel was reset to zero, and had to be reprogrammed." Does anybody know if, when the title is released to me from American Honda Finance, it is going to have some notation about the odometer on it?

They should have put some sort of DOT sticker on the E somewhere that states that the mileage is not correct due to odometer malfunction.

Thats why I waited till 08 :shock:woah

Well, 8 days later, the E is finally back. It looks good and no dash rattle detected on the drive home. The receipt from the dealer computer says something like "because HDS locked-up, data transfer could not be accomplished, panel was reset to zero, and had to be reprogrammed." Does anybody know if, when the title is released to me from American Honda Finance, it is going to have some notation about the odometer on it?

Like analogy 134 said - somewhere on the vehicle. I would be foaming at the mouth mad if it were me. If you keep the car for its entire usable life, then no problem. But, NOTHING kills a cars resale value like a TMU (true mileage unknown). Even if you have the documentation to add it up, dealers run from them like a river during a spring melt. If they applied a sticker somwhere, cover it with a transparrent tape to protect it from fade or make a copy and put it back on. Keep meticulous records of maintenance and mileage if you plan to trade/sell it in few years. Again however, if you plan to drive it until the wheels fall off, then resale is non issue.

Brought mine in today. Scheduled appt, they said no part. I was mad...but polite. I called Honda directly. Asked for explanation. I was told when they first began this recall, Honda sent batches of new IC panels out to the dealers. Anything coming out now are the "repaired/refurbished" models the dealers have returned. He read this to me from a dealer letter that was sent out. I think he realized that maybe I wasn't supposed to be told that confidential info. Oh well, part on order.

tt

Just turned 10,000 miles and no problems with the original cluster.

I figure the warranty will cover it for 2 more years. So no reason to do anything until the needles fall off.

What? me worry no chance it's a just a car.

Got the panel replaced today. Took 5.5 hours :???:. I had called earlier in the week to schedule an appointment and the guy I talked to on the phone said they only had 1 in stock (he didnt ask if it was AT or MT or for my VIN and made it sound like it was just the needles that were replaced, not the whole cluster :neutral:) and if another E came in before today, they would need to order another and I'd have to wait for it :rolleyes:.
But it seems fine; they also said they fixed the loose wire in the stereo. but charged me 145 for an oil change and tire rotation. :???: I will not be going back there again. :mad:

$145 for an oil change/tire rotation? Was the oil filter diamond-encrusted and the oil good for 60,000 miles? That's harsh. I would spread the word that that particular dealer is ripping people off.

but charged me 145 for an oil change and tire rotation. :???: I will not be going back there again. :mad:

Ouch !!!
Did they mention a "B" service ? (they service the brakes front and rear and do a vehicle inspection) or did you get synthetic oil ?
The price seems too high for just a straight oil change with a tire rotation.
If all they did was an oil change and rotate, I would talk to the service manager about it ...
Barry B

$145 for an oil change/tire rotation? Was the oil filter diamond-encrusted and the oil good for 60,000 miles? That's harsh. I would spread the word that that particular dealer is ripping people off.

Was the service manager carrying a gun and wearing a ski mask?

I just had the same service done for $39 at my local Honda dealer. $26 for oil & filter & check fluids. $13 for rotation.

I agree, that sounds ridiculous. Go talk to the service manager and let him know you're connected to a very powerful secret organization :razz:

I sent him a very strongly worded email Saturday night; he didnt reply to that, but sent me one of those automated "how was our service" emails. A zero score on their coveted honda customer satisfaction survey might get his attention. If not, then I'll start a thread and name names :evil:

On the upside, the replacing of the meter assembly made my dash rattle go away (knock on wood):rolleyes:

Wait a minute - I also paid $140 - something for the number 2 oil change and tire rotation!!
But in our case a REALLY GOOD customer survey got it reduced....:confused:

Like analogy 134 said - somewhere on the vehicle. I would be foaming at the mouth mad if it were me. If you keep the car for its entire usable life, then no problem. But, NOTHING kills a cars resale value like a TMU (true mileage unknown). Even if you have the documentation to add it up, dealers run from them like a river during a spring melt. If they applied a sticker somwhere, cover it with a transparrent tape to protect it from fade or make a copy and put it back on. Keep meticulous records of maintenance and mileage if you plan to trade/sell it in few years. Again however, if you plan to drive it until the wheels fall off, then resale is non issue.

The service department should have recorded the mileage at the time of the replacement. If they didn't then I'd be on them like stink on... er, white on rice. If they recorded the mielage at the time of replacement, the TMU designation shouldn't be applied to your vehicle right? When I had my instrument panel replaced, my invoice has the actual mileage at the time and it matches the new one.

I agree, I believe the dealership writes down the mileage on the incoming invoice. I don't see how they couldn't just reprogram the new one to match...?

I had mine changed, but now it has a rattle. Anyone else had this problem?

Thanks

Had mine replaced. No rattles, but i think it's displaying the incorrect speed.

When it reads that I'm going 65 mph, I'm actually going 66, almost 67. :-|

Wait a minute - I also paid $140 - something for the number 2 oil change and tire rotation!!
But in our case a REALLY GOOD customer survey got it reduced....:confused:

I Just tried to take my Element in for service for the panel recall and they ended up saying that the electronic device to transfer the data from one to the other was out for service. My guess is they didn't have the parts because I have a manual even though the appointment was booked 1week ago.

Oh and they wanted to do the B1 service too on mine since this is what the car was saying to do. Be glad you are not up in Canada. They wanted 178 plus taxes for it. Basically, it is a tire rotation and oil change with a whole bunch of things inspected. So they have the E up on the hoist and they take a look and get $100-120 for it. What a scam. I told them to do the oil change and rotation and leave the rest. I can inspect everything myself thanks.

I finally took my 2007 2WD MT LX in last Friday to have the cluster replaced. I called a few days ahead to give them time to order the part. I guess I got lucky, only took an hour, no extra charges or attempted charges, no rattles (so far).:)

still no rattles. for what its worth, i just had oil change number 3 and it ran me a grand total of $40 for a tire rotation and oil change with mobile 1. my service advisor said i dont need to do anything besides a oil change till 30k, and they inspect the brakes for free when they rotate my tires.

I had service today for the instrument panel recall; took about an hour. My dealership ordered the part last week and it was in the next day but I had to wait about a week for a service appointment.

I asked about the mileage issue previously posted; they said what they had to do to my instrument panel should not affect the odometer. I was given a copy of the tsb for my records and it has directions for service on it; looks like if it isn't done in the proper sequence the mileage can be affected.

I don't know if what was done to my instrument panel was different than some others, but looks like we all need to mark down our specific mileage before this service is done just in case their is human error! :rolleyes:

So far mine is ok; I will be listening for the rattling sound previously mentioned.

Finally we took ours in yesterday. They have ordered the part for it at the end of March (it's manual) and it came in a couple of days, but the service is not really that close and we were so busy. Another thing is that I was scared also we would have the rattle sound. Until now everything is OK, so this is done. It took them less than 30 minutes.

Mine is still OK - no rattles (didn't do any accurate measurements)

My tacometer needle stopped working last week so I brought mine in yesterday. The dealer told me about 3 hours to do the work and offered to give me a ride home (12 miles away) via their courtesy shuttle. Just as we were pulling into my driveway, about 30 minutes after I dropped the car off, the service department called my cell and told me my car was ready for pick up :confused:, so we turned around drove back. All is fine, tac is working again, no new noises.

Great- I had no problems with mine and our dealer was good too.:)

It just happened to me last saturday, My tach needle is way off, gonna get it fixed this saturday.:)

Halfway to work this morning, I get blinded by a light from my dash. Speedo needle just flopped right off. I guess thats what happens with you get a manufacturers recall notice and ignore it? :neutral: Anyway the bento box is going in Thursday. Crossing fingers that all goes well.

Ours is still OK, no strange noises!:) (always keeping fingers crossed)

I , also ignored the notice . Speedo read 8 mph while sitting still and then I went to smack the dash to see it would go back . OOOPPPPSSSS tach needle fell off , bright lite . LOL . Called made appt , now all fixed ....:grin:

i got a recall notice in the mail for this. Took it to my dealer and a half day later it was done. They swapped out the maintenance data so it was like it was never done. I asked them if they saw one where the needles fell off and they said no. They have even banged the old clusters on the counter and no luck in them falling off.

I was told that I need a new gage module for my car and that it would be $1000 to replace it. They told me that after 36,000 miles my car is not under warranty anymore.I'm not sure what I should do? :(

Thank you,

Ashley

youknow handa had a recall on gauges for the e, because they stopped working

Do you know when they had a recall?

Ashley

Yup.
http://www.elementownersclub.com/forums/showthread.php?t=42065&highlight=instrument+cluster

I believe that IF it falls in the VIN range Honda is still 'sposed to fix it.
Good luck.

I called Honda and they said they had no recalls for the 07' E but an update saying that there was a problem with the gage not reading accurately.

What is the actual problem?

I called Honda and they said they had no recalls for the 07' E but an update saying that there was a problem with the gage not reading accurately.

They're right. There is no recall. It's a Technical Service Bulletin. In relation to some defective gague clusters where they read inaccurately or the needles may fall off.

Since you are asking about a recall technically they are right. Ask them for any TSB's in relation to your VIN.

So what happened to it anyway?

Threads Merged.

i thought TSB stands for Transportation Safety Board :twisted:

I already got yelled at once - so no recall comment.

Recalls are for safety & emergencies. This was a part problem on a new vehicle or in other words, a r______ll. :rolleyes:

I just got my instrement panel replaced in my 07 ex. verry painless, my dealer (MOTER WORLD) did a fantastic job,no prob about 1 1/2 HRS TO DO JOB. My needles did not fall of but i wanted it fixed befor they did.

My Tach needle fell off! I have received the notice to bring it in for a replacement a month ago. Now I'll have to, the light behind the needle is blinding at night

mine fell off at 44,000 miles. the highway detoured and took a route over a section of rumble strip. the vibration knocked off the speedometer needle and the gas needle went from half full to full. bright light from the speedometer blinded me haha. took a week to get fixed as the dealer didn't have stock.

btw, a business card or sticky note works wonders to shield you from the blinding light. otherwise it's like being filmed for a car scene in a movie.

My tach needle fell off at 55,000 :oops:

I just had mine replaced and I can't hear any rattles and everything seems solid, but I did notice very small stress-marks on the black plastic frame around the silver bezel. It seems that's where the clips might be, but I can't tell. Really, it's not that noticeable unless you run your finger along the egde, but it bothers me nonetheless.

Anyone else have similar stress marks on the inner black plastic panel of their replaced cluster? Should I return the E to have it replaced again or is this just part of the repair?

Thanks,
G.

I'm on the fence about getting a new guage cluster as my E falls in the VIN range with regard to the recall. I've got 30,000 on the car and it works perfectly. I'm very reluctant to let the dealer touch my car if I don't have to.
Does anybody know if there is an expiration date with regard to getting the service done? My warranty will be up in a few months. The letter I got said something about Dec. of 2010 but it was kind of confusing. Any input would be greatly appreciated.

I have a 07 EX and had my cluster replaced under the recall when it had like 20000 or so miles on the clock.(now it has 39000 or so) Thair was nothing rong with my factry cluster but I figured if Honda is recalling it it's worth getting replaced. Just my thought, (BTW the new cluster reades the same as the old one..)

Yeah, I know I probably should. I'm just a little worried that they will screw something up. I think I'd rather drive blind than have a dash rattle:-)

Yeah, I know I probably should. I'm just a little worried that they will screw something up. I think I'd rather drive blind than have a dash rattle:-)

There isn't a lot too screw up. It not like the whole dash is being taken apart. Only 2 covers and 5 screws are removed. I have had the cluster out of my E at least 5 times and i don't have any rattles.

That makes me feel better. Thanks for your input.

what years are they recalling ?

I purchased my 2007 EX 2 weeks ago. The nice lady at Owner Link told me about this product update on Monday. Called my local dealer, they had to order the cluster. I was not experiencing any problems, but I wanted it replaced anyway. Airport Honda replaced it at zero cost today. The service tech told me that this was a $500 item - but it cost me $0.00.

Hi Williams Family

I thought I was losing my mind the other day. The speedo read 60 but felt like 45. I stopped and it read 9. After thumping the dash, it read -3 and looked crooked. Now it's sitting at the bottom of the cluster. This, 2 weeks after losing the express function on the window...

Can anyone tell me if the cluster repair is covered for those out of the standard warranty period? (I'm at... 37K mi)

And howabout some MPH/rpm numbers in 5th to help me keep out of trouble until it's fixed. It's a manual.

Thanks!

Welcome, ByStickel. Call your local Honda dealer. They should replace the gauge cluster per the TSB (be sure to cite the TSB number so they don't try to play dumb).

Search terms "rpm speed" returned this post (http://www.elementownersclub.com/forums/showthread.php?p=39321), among others. I haven't confirmed those numbers and assume they apply to 5th gear.

welcome ByStickle

Hi Dan!!

i just bought a 2007 ex
how do i know if this was done already?

i just bought a 2007 ex
how do i know if this was done already?
+

You can call year dealer with your VIN and ask them to check.

Call Honda Customer Service at 1-800-999-1009 (press the appropriate option for Campaign information)

Or sign up at Ownerlink:

https://www.ahm-ownerlink.com/login.asp?brand=honda

So I installed my new fog lights this afternoon and after all was said and done I got in the drivers seat and started my E. I noticed a bright white light right away on the instrument panel. After a closer look I realized that the gas gauge needle had fallen off. There it was, just sitting at the bottom of the panel resting against the clear plastic.

I did loosen and move the instrument panel to the side to help me install the fog light switch but I did not remove the panel completely. I have never heard of something like this happening on an E.

So now what? Even if I could put the needle back on doesn't it have to be calibrated in a way to reflect the fuel level? Would this be an issue for the dealer and would warranty cover it? If not, how much would it cost to have repaired?

Check here:

http://www.elementownersclub.com/forums/showthread.php?t=42065

Posts moved. Thanks, Galaxie500.

Product update campaign 07-087 has ended.

Any repair cost would now be the Customer's responsibility.

Product update campaign 07-087 has ended.

Any repair cost would now be the Customer's responsibility.



Canadian owners have until March 31/2011.

I just did mime at Sisley Honda....wasn't too reassured when the service associate told me it would take a little longer than anticipated as it was the tech's first time doing it:shock:

I did not read all the thread,but is it possible that i will never have any problem with mine?



Bert

Bert - some say they'll wait till the needle falls off!
I just followed the info they sent me, got it done at the dealer - done -
I had no problems with wait time or the tech. (mention the Customer Survey!!)
The only thing was a Honda person here on EOC got mad at me for calling it a 'recall' ...whatever... good luck!

My problem is that i have no warranty on my E....that is why i was wondering if all the 2007 cluster are defect.I think it cost 500$ or so:shock:


Bert

OH - sorry Bert - You would have to get the list - not all 2007s got the notice.
A guy named Rambler Dan here - maybe Honda Tech - can help.

I thought someone here could tell me!?

I am assuming you checked with the dealer already and they said yours wasn't covered?


Was your E a "salvage" vehicle? If it was it's possible that Honda has it listed in their system as destroyed?

Yes to all your questions!:|



Bert

Yes to all your questions!:|



Bert


Thats a problem alright.

Once the vehicle hits destroyed status the warranty is history.

Unless it is a safety recall...You are on your own. Since this was just a "product update" you will be out of pocket if you have to get it fixed.


To answer your original question it is completely possible you will never have this issue.

how can i be sure ? with my VIN maybe?



Bert

how can i be sure ? with my VIN maybe?



Bert


Did you have a dealer run the VIN?


This is the affected VIN range for Canada:

2007 Element 2WD
from
VIN 5J6YH1***7L800006 ..thru 5J6YH1***7L801085
.…

2007 Element 4WD
from

VIN 5J6YH2***7L800006 ..thru 5J6YH1***7L801085


….

DAMN!

My E is in :-(

Does it mean i will have problem,of just like you said,maybe i will not have this issue?



Bert

Thats a problem alright.



To answer your original question it is completely possible you will never have this issue.


..............................

Now that i know that i will alway have the fear of a broken cluster everytime i will get in my E :-o


Bert

Now that i know that i will alway have the fear of a broken cluster everytime i will get in my E :-o


Bert

We know there was a bad batch of parts installed. What isn't know is that if all of them were bad. Of all the ones i have seen come thru the door they all had the issue within the first year of ownership. Playing the odds i would say that if yours haven't fallen off yet they may never fall off.


It's like the windsheild issue....We can't live with the fear that everytime we leave the drive way we will comeback with a cracked windsheild.

I only have 40 000km....

Bert,

What are the chances that the previous owner got it fixed? From what I gather here you bought a salvaged Element. Right?

I've got an '07 not in the VIN range for the update and have not noticed anything wrong.