LittleDogBox
02-19-2004, 07:49 AM
Took my Element in again for the 4th time, or was it the 5th?????? I am losing track and my mind. Anyway this last visit included it's first oil change. I told them to fix the rattle AGAIN.
They had it for 2 days and finally I call late yesterday evening to ask what is going on. The service advisor did not bother to call me himself. He said "its fixed, no more rattle". I felt like saying yeah, right, I'll bet. He said the problem was a loose air conditioning hose that they secured and I shouldn't hear the rattle again. I still thought to myself, yeah right. I paid for the oil change and headed no more than 200 feet from the dealership and RATTLE,RATTLE,RATTLE. I thought to myself, is this some kind of sick joke they are playing with me. How many times can she bring it back and finally get frustrated and give up. I can't help but wonder if they did anything at all. I was told before I brought it in they would have to tear the dashboard down as far back as it would go to find the problem. According to the service advisor they didn't have to this time and felt strongly that it was the air conditioning wire banging on something. What I don't understand is WHY did they tell me it was fixed when all they had to do is drive a little ways to hear the VERY obvious rattle. Once again they made me come back to pick it up and still no FIX.
I have grown very weary of this and I think they have worn me down to the point I will have to accept the rattle or sell the vehicle. Sadly the Element has so very many problems with squeaks, rattles, thumps, bumps, creaks and whatever. We have one person on the boards here who worked so very hard to get his rattle eliminated and when he finally did, his windshield cracked. They had to replace it and all the rattles came back. Arrrrrrrgggggg. :roll:
He put so much time and energy into trying to get the rattle fixed and following all the proper channels to do so and look what happens. If that is what it all leads to then why bother. I haven't experienced a cracked windshield yet but it is probably coming. I think somehow the dash rattle and the windshield issue go hand in hand, you either get one or the other or both.
I still love my Element but there is more to life than running back and forth to the dealer.
It appears the 2004 Elements are no better and even if I were to get mine replaced through the lemon law whos to say I wouldn't get something with more problems. Like I said,
I am weary of this and thanks for reading my very long post. I will at least call the regional manager again today but all he will probably hear me say is Blah,blah,blah, blah.
LittleDogBox
Arlington, Va.
LitttleDogBox
Arlington, Va.
They had it for 2 days and finally I call late yesterday evening to ask what is going on. The service advisor did not bother to call me himself. He said "its fixed, no more rattle". I felt like saying yeah, right, I'll bet. He said the problem was a loose air conditioning hose that they secured and I shouldn't hear the rattle again. I still thought to myself, yeah right. I paid for the oil change and headed no more than 200 feet from the dealership and RATTLE,RATTLE,RATTLE. I thought to myself, is this some kind of sick joke they are playing with me. How many times can she bring it back and finally get frustrated and give up. I can't help but wonder if they did anything at all. I was told before I brought it in they would have to tear the dashboard down as far back as it would go to find the problem. According to the service advisor they didn't have to this time and felt strongly that it was the air conditioning wire banging on something. What I don't understand is WHY did they tell me it was fixed when all they had to do is drive a little ways to hear the VERY obvious rattle. Once again they made me come back to pick it up and still no FIX.
I have grown very weary of this and I think they have worn me down to the point I will have to accept the rattle or sell the vehicle. Sadly the Element has so very many problems with squeaks, rattles, thumps, bumps, creaks and whatever. We have one person on the boards here who worked so very hard to get his rattle eliminated and when he finally did, his windshield cracked. They had to replace it and all the rattles came back. Arrrrrrrgggggg. :roll:
He put so much time and energy into trying to get the rattle fixed and following all the proper channels to do so and look what happens. If that is what it all leads to then why bother. I haven't experienced a cracked windshield yet but it is probably coming. I think somehow the dash rattle and the windshield issue go hand in hand, you either get one or the other or both.
I still love my Element but there is more to life than running back and forth to the dealer.
It appears the 2004 Elements are no better and even if I were to get mine replaced through the lemon law whos to say I wouldn't get something with more problems. Like I said,
I am weary of this and thanks for reading my very long post. I will at least call the regional manager again today but all he will probably hear me say is Blah,blah,blah, blah.
LittleDogBox
Arlington, Va.
LitttleDogBox
Arlington, Va.