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* Plugged test antenna into back of feeder wire, no static.
* Replaced antenna base, static persists

Sounds like the problem is in the connection between the coax and antenna base, the base itself (new parts can be bad), the base-antenna connection, or the little antenna mast itself. They did all the hard work but didn't see the troubleshooting through to the end.

"Normal characteristic" indeed.
 
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