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133 Posts
I have a question that I need answered from a dealer rep. This situation happened to me with my Accord and I don't want it to happen to me with my new E.

The "Service Engine Soon" (not the maintenance reminder) light came on in my Accord so I took I made an appointment with Honda to get it checked out because the manual said it could be related to my seat belts or air bags. I had a bumper to bumper warranty on the car. I go to my appointment, an hour later the service guy comes out and tells me he can't find anything wrong. He said if the light comes back on to make an appointment because they may need to replace some sensor that affects my seat belts. He tells me my car is all ready and I can go check out and get my keys. I go to check out expecting not to pay anything because this would be covered under my warranty. Clearly, I was wrong because they charged me $88! I told the cashier that I had a warranty that covered this stuff so she went to get the service guy. He said because they couldn't find anything wrong, he had to charge me the check up fee or whatever. I was FURIOUS! I argued and finally stormed out. As I was pulling into my driveway guess what? If you said "The light came back on" you are the million dollar winner! So, there was something wrong with my car and I got charged! ugh!
Is this allowed? If it is a warranty item, can I really be charged? I'm asking now because while driving to another building for a meeting today, my AC was only blowing warm air. (I'm very upset considering my E only has 2600 miles on it!!!!!) I want to make an appt but my luck by the time the appt rolls around, it will be working and I'll get charged some fee.
HELP!!
The "Service Engine Soon" (not the maintenance reminder) light came on in my Accord so I took I made an appointment with Honda to get it checked out because the manual said it could be related to my seat belts or air bags. I had a bumper to bumper warranty on the car. I go to my appointment, an hour later the service guy comes out and tells me he can't find anything wrong. He said if the light comes back on to make an appointment because they may need to replace some sensor that affects my seat belts. He tells me my car is all ready and I can go check out and get my keys. I go to check out expecting not to pay anything because this would be covered under my warranty. Clearly, I was wrong because they charged me $88! I told the cashier that I had a warranty that covered this stuff so she went to get the service guy. He said because they couldn't find anything wrong, he had to charge me the check up fee or whatever. I was FURIOUS! I argued and finally stormed out. As I was pulling into my driveway guess what? If you said "The light came back on" you are the million dollar winner! So, there was something wrong with my car and I got charged! ugh!
Is this allowed? If it is a warranty item, can I really be charged? I'm asking now because while driving to another building for a meeting today, my AC was only blowing warm air. (I'm very upset considering my E only has 2600 miles on it!!!!!) I want to make an appt but my luck by the time the appt rolls around, it will be working and I'll get charged some fee.
HELP!!