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I had a problem with my radio and took it to honda for replacement in the proccess they to scratch my E in the exact same spot that you mention.. The service lady said no problem they would order a new piece and replace it. I have thought that when it comes in I might like to put it on my self to avoid anymore dealer applied scratches. anyway i think that the mechanics need to learn to use different tools that just a good old fasion screwdiver when working on the E!
 
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