[Kigotai]

Today I just had the worst dealer experience I've ever had. I saw a used SOP EX 4wd on the Internet in my area and inquired as to the bottom line price on it from the dealer over the Internet. Well the price was a bit too high for me so I asked if they would contact me if they still had the vehicle by the end of the month and might drop the price some. I received a very rude email in return stating this was a good price and that the vehicle wouldn't be there at the end of the month. I told the salesman fine, but I wouldn't be dealing with his place anyhow because of how rude he was. Then I got another rude email back from this salesman to which I asked him not to contact me anymore. Of course I got yet another nasty note back from this guy! I have had a couple of good experiences dealing over the Internet with dealserships and none have ever been this rude. Do dealerships and salesmen really think this kind of treatment is good for business? Has anyone else experienced this? :?

 

[SnwboarderX]

How about posting this scumbags email for all of us to write back to him. I would like to take out all my frustrations with Honda out on him. Just a thought. :twisted:

 

[StLouisPenguin]

I have never seen or heard of this.....but if I were you I would either call the General Manager of the dealership and explain the situation and ask for their email address and forward all the corespondence or print out all the emails and march right into the general manager's office and just simply state that you do not wish to do business with a dealership that treats it's customers like this.

I know you might be saying one of two things right now....

1. Why bother?? and/or
2.Why waste my time?

Well, for two good reasons.....you may get a very apologentic General Manager who gives you exactly what price you want on your E (remember you do have documentation of rude customer interaction, that I am sure your dealer wouldn't want to get into the hands of Honda USA) and if nothing else it makes the dealership aware of a potential business loss due to idiot internet salesman (this could be an ongoing problem or a new problem that they are not aware of and that they will correct)

I am a retail manager, and unless I know about a problem there isn't much I can do about it. Sure, I like to hear about all the positive feedback from my guests, but it is the negative that truly needs to be addressed.

 

[Kigotai]

Just for the record, this is a Chevy dealer selling a used Honda, guess I should've known better :? . The Honda Dealers I'ved talked to have been very nice. I have reported this guy to the Ifccfbi, the BBB (which they are a member of) and I sent an email to the Internet Sales Manager of the dealership. Good suggestion on the General Manager of the dealership, hadn't thought of that. At this point, even if they could sell it to me for what I could afford, I don't think I'd like to deal with them in any fashion. I'll keep y'all posted.

Kigotai
The Quest for the Golden E :wink:

 

[T Mac]

Kigotai-

Sorry to hear about your bad experience. Thanks for not sharing the email address with the masses. No need for us to jump the guy via email. I think Penguin is right... gotta tell the higher ups. And the good thing about email, you have proof.

Good luck to you!

 

[supamann]

It always dissapoints me to hear stories like these and I'm sorry for your bad experience. I agree with StLouis Penguin and think this does need to be addressed by the GM. If he's a clown as well, then take it to the owner. If one of my salespeople had offended a customer, I would certainly want to know, so that I could address the issue internally (I'm sure you get my drift, as we don't need those type employees). Even if there is nothing that the GM can do for you but apologize, at least he will recognize the problem and hopefully do something about it. I have seen many of these situations arrise (unfortunately) and in almost every single case, there were multiple incidents by the person responsible. I've seen it from one of my best guys too (he apparantly was having a bad day and took it out on a customer). Anyway, even he was disciplined, but got to keep his job due to his track record and it being an isolated incident.

 

[BigFoot]

I would make copies of the email and send it to both the owner and general manager along with a cover letter explaining your displeasure. We all deserve to be treated with dignity and respect.

Patrick

 

[PhillyElement]

Just to add my two cents, when my E had the gas line problem that could have killed me, the salesman was standoffish and sent me right to the GM when I got there to tell them about my E. The GM blew it off, and was downright rude about it. My gas line "magically" disconnects itself, my tank dumps gas while I am driving, and the GM says "oh well, we're sorry". I could have (under the wrong circumstances) been killed, and they didn't even fill my tank or wash the undercarriage before returning the car to me. They didn't charge me, but A. they shouldn't have and B. its under warranty
So I wrote to American Honda and I got a letter that said, "your complaint has been filed and is now a part of MY permanent file" I am still not sure what this is supposed to mean, but needless to say, the dealer never apologized either.
The car is in such demand that once it sold to you, some dealers (probably a few at that) could care less once the payments are in your hands. Its just wrong!

 

[SoBElement]

Funny, when I bought my E, I was in a showroom having my CRV's brakes serviced. I struck up a conversation with an internet salesman who just so happened to be walking through the showroom at the time. Though a lot more laid back than the usual showroom sales person, this guy was so down to Earth, no pressure, and informed. Needless to say, the CRV stayed and 2 hours later I was off on my E. BTW, the internet sales person still calls me about every 2-3 weeks or so just to see how the E is doing. Now that is what I call customer service.

 

[Kigotai]

Well, it seems like people have had good and bad experiences with dealers. This is the first time I have ever felt "Harrassed" by a dealer for sure. I think it's safe to say, that we as buyers do have some power when it comes to who we buy from, and the Internet allows us to research more and be more informed buyers now more than ever. I have pretty much exhausted the avenues of complaints on this salesman. Whether or not I get an apology is yet to be seen. But as I said, I will not ever darken this dealerships door nor will I ever recommend them to anyone. AND I think I'll stick to buying an E from a Honda dealer instead of a chevy dealer who happens to have one on the lot and knows diddley about it.

 

[SteveO]

Kigotai -- strong move. Start by talking to supamann above, he's a dealer and I know a darn good one.

Diane -- I didn't know you had a JOB with all your 938,000 post here! :twisted: :wink:

Steve

 

[klynch13]

Report them to the better business bureau. That is uncalled for. LIke I always say if it was meant to be it was meant to be. You will find your"E". Just be patient.

 

[Excited One]

I just took custody of my E today (yeah me). I feel your pain. I did not have the best dealer experience but I put up with them because no one in a 60 miles radius would match their price. I had a younger guy he was alright but since the older salesman said hello to me he got half on the deal and he was Jerk!!! The younger kid as I started to drive away told me...Honda will be calling you for a survey, please be nice, I know we didn't have the best relationship. I told him I would be fair and honest...like he did...ha ha!!! Buying a car is frustrating enough...you dont need the extra stress.
Good Luck