[Yoda E SC]

When i got my kit they sent the wrong front left spring in the correct box, instructions, rear springs etc. i have been trying to get the correct one from them for almost 2 weeks now. i am just really pissed and sick of waiting for stuff from all the way over there to get to florida. what a pain in the ....

 

[vfxraven19]

Ouch! That sucks... It's bizarre how they get packaging errors, but hey... it happens sometimes. They should have just cross-shipped the actually/correct part... Waiting sucks all the time

When i got my kit they sent the wrong front left spring in the correct box, instructions, rear springs etc. i have been trying to get the correct one from them for almost 2 weeks now. i am just really pissed and sick of waiting for stuff from all the way over there to get to florida. what a pain in the ....

 

[Yoda E SC]

so last night the ups guys shows up. wahooooooo!!!! wait a minute...WTF!!!! they send me ANOTHER right front spring!!!! now i have 3 right front springs and no left. so i am on the phone and hold and the phone again and hold again for almost an hour. the, get this, they have the nerve to try to say it is my fault that i told them to send me the wrong one. are you f'ing kidding me?!?!?! i told them i need the front left spring for my truck. that is the side that i physically had apart myself and the spring was wrong. so they say ok, you need xxxxxxx part. well according to their own instruction sheet that part is described as "front spring, right" and i say i need the spring that goes on the left of the truck, not the right. to which they say, well ok. come to find out, thier instructions have a description for the way that the spring is "wound" not the actual side of the truck it goes on. this is not hinted ANYWHERE, just says "front spring, left & front spring, right" and their part numbers. so after i said that i needed a front left spring all they had to do was say "well yeah, but the front left spring is right hand wound and that is what it refers to" i would have been like ok i am just reading what your own instructions say and that is where i base my opinion for which one i need from. but they dont. oh, and the best part.... they had me send them pictures of the two springs that were the same so they knew which one i needed. i am sooooooo pissed still about this and the fact that they tried to blame me for THEM sending the wrong one instead of simply explaining to me that the instructions indicated the winding not the position on the truck makes me even more "upset" oh and they sent me a nice fitted hat and a xl t shirt with the wrong spring if anyone wants that. :x

 

[vfxraven19]

Wow, total drag! Sorry you are having such a terrible experience. And this is Eibach directly? They should know better :\

 

[insane_sc]

Your not the only one that has has bad luck with Eibach and thier horrible customer service. I bought a set of sportlines for my camaro years back, the box had all rear springs, I called, they sentfront ones for the 98up camaro, mine is a 96, I put them on so when I let the car down, the front bumper sat a 1" off the ground, was like, sweet, its slammed, then I tried to drive it, the spring rate was so off because of the wieght difference, every bump I hit, the k-member would bounce off the ground, still have the scares to prove it. Lets just say by time I was done beating them up, I had new springs installed and an alignment and paid nothing, they refunded all my money and paid the shop direct. All I said was I was going to put a bad post up on camaroz28.com and LS1tech.com, boy if life were always that easy.

 

[Yoda E SC]

what really chapped my bumm about this is them trying to shift the blame to me for me "telling them" to ship the wrong one by me saying that it was the one on the left front of the truck which they took as the "left hand wound" spring. they had the pictures i sent them of what i had and they are the ones that know what winding goes on what side of the truck, not me, especially with their jacked up instructions. if they had boxed them up right to begin with and not shipped 2 old springs in a new spring box/kit then this problem would have never been created.

 

[Yoda E SC]

Wow, total drag! Sorry you are having such a terrible experience. And this is Eibach directly? They should know better :\

i got the springs from a dealer who is supplied by keystone. from my understanding they are one of the largest distributors of reibach springs nationwide. back when i was a kid and worked at the local "parts plus" we got practically everything from keystone, i remember cause i had to put the truck up twice a week. my dealer told me that i had to work with eibach directly if i wanted to get the one spring swapped or i would ahve to ship the springs back and go that route. i figured that dealing with them directly was the was to go since i didnt know if there were other misboxed springs in keystones warehouse, and with my luck i would have gotten another one like that. so i have been dealing directly with eibach techsupport and customer service ever since.

 

[Yoda E SC]

so i got the correct spring "next day'ed" to me and it was actually the right one this time. both fronts are now on and the truck no longer sits like i have 20 bags of mulch in the back while the trunk is "popping a wheelie" in the front. now it gives me some clicking/clunking when i back out the driveway and turn the wheel. it has been aligned and all the suspension parts and associated things checked and all looked good. can i chalk this up to the springs breaking in and will this go away if so? i had a prospring kit on my 04 and didnt have any of these noises.

 

[Yoda E SC]

this still hasnt gone away since getting everything done. i talked to Trevor at honda here in daytona and he said that he hasnt had much luck pulling the strut assemblies apart and putting them back together without some kind of noise, even with all factory parts and their fancy spring machine. the thing that sucks is that i didnt have this problem on my old one when i did it a few years ago and i didnt have half as much of a clue or 1/3 as many tools?!?!?!

 

[Yoda E SC]

Honda, WTF!?!?! really?

so.... now that all can see i finally got the right spring a while ago i have been fighting a binding/popping noise comming from the front end. I thought this to be something to do with the springs and not something that honda was at fault for. Boy was i wrong. a long time friend that is a mechanic thru it up on his lift and immediatly asked me where the lower spring isolator (rubber pad) was. i told him that it didnt have one from the factory. we pulled up the exploded parts view of the strut and sure enough, no isolator. i have been living with this awful noise for weeks now. so while i was checking something out today for work in service express (honda factory service site) i decide to go in and look at the removal disassembly instructions for the truck again and what do i see? in the factory exploded parts diagram they have a "lower spring rubber (if equipped)" now in there. well this is still not a part for the 07's as my friend Jason that works at honda told me, but when he pulled up the 08, sure enough, it is there. there is no difference between the raw struts from 07-08 but if you order the whole assembly with the spring and all it is a different part number cause, you guessed it, it comes with said rubber pad. that is the ONLY difference!!!! WTF!?!?!?!?! there are still no TSB's or "fix this if the customer compains" that have anything to do with this but they clearly have a problem cause they put the pads on there now... again, WTF!?!?! I ordered both the left and right 51694-SCV-A01 & 51684-SCV-A01 respectivly, as they are different for the left and right on the 07-up. if anyone has the same issue on an older one 2 of the right 51684-SCV-A01 should be able to be used and the same issues cleared up. when they get here and i get them on i will report my findings on if it cleared up the clunk, but i suspect it will as even Honda decided these were required for 08 and up models.