Alien I love yor response for sooo many reasons!
Well put for one, yes the internet biz's keep things cheap by having automated personel. Which has its draw backs. It does end up with what do you want, if you want a great price=no people, if you want great people=higher price.
I made that decision when i chose my dealer too, the dealer i have is awesome, overall they typically have the best prices around. But I know I could have been more nit-picky on the price and gotten a better deal, i just really love the serve they give, and i don't wish to bother pushing on that, with them. I know they will give me what they can whenever they can, so that works for me.
When it comes to these little extras, wellyeah that is where i will go with the lowest price, i am not in a mad rush, and i too have realized H and A don't really respond well at all. I have asked them questions and not once received and answer. So I respect and understand the Doc's complaint fully!
Ahh yes tis late alien, off to la-la land!