If you go to the Honda website, you will find this page:
http://www.hondacars.com/info/customer_relations.asp
It provides you with a phone/fax/mail option to send your complaint to Honda.
I complained about the poor instrument design. They called me back. They were nice, but didn't do much more than register my complaint.
But I suspect if enough of us say (as I did) that whether we buy another Honda or not will be determined by their ultimate response to our compaint, they may do something.
PS I just received a survey form asking how satisfied I was in dealing with Honda Customer Relations. So I've had two opportunities to complain.
http://www.hondacars.com/info/customer_relations.asp
It provides you with a phone/fax/mail option to send your complaint to Honda.
I complained about the poor instrument design. They called me back. They were nice, but didn't do much more than register my complaint.
But I suspect if enough of us say (as I did) that whether we buy another Honda or not will be determined by their ultimate response to our compaint, they may do something.
PS I just received a survey form asking how satisfied I was in dealing with Honda Customer Relations. So I've had two opportunities to complain.
