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On April 9th, I bought a 2007 Element at Coggin Honda in Deland, FL. The car was advertised online and on the lot as Honda Certified.
I logged onto OwnerLink, and noticed that I had no warranty on the car. I called the dealer, and they sent me some BS paperwork that said that the car was certified. They said it was an error in the way the information was put in the computer, and that it would be corrected soon.
This past Saturday, June 5, I went to my local Honda dealer (not the dealer where I bought the Element). I got an oil change, and got to talking with my buddy, who is a Service Writer there.
We were talking about the service techs accidentally locking the keys in customer's cars, and I mentioned that I didn't have a spare key or a spare remote with my car. At that point, he told me that if it was certified, it is required that you get two keys, and valet key and two remotes with the car.
He was able to look in Honda's database and see that my Element is NOT certified pre-owned.
He then brought me out the CPO check list that the dealer is supposed to go over to certify the car. He gave me blank copies of this to use for ammunition when I went back to the dealer where I bought my car.
So, I went back to Coggin Honda where I bought the car and raised hell and they told me again that it was a computer glitch and that they had it corrected. They then told me that they would provide the additional keys and remotes at that time.
I raised even more hell and said that the vehicle hasn't been inspected. They just sold it as certified when there wasn't even an inspection done or an inspection sheet filled out. The sales manager says "I assure you that it is certified." and then he had his service writer go and pull the paper file on my truck.
The lady comes back with the folder, and they go flipping through it, and the inspection checklist is not there. So then the guy says "Oh, we're just backlogged on our filling. We'll mail you a copy."
At this point I argued, because he told me earlier in the conversation that the vehicle was supposedly certified on March 4th of this year- a month before I bought it. I said "You expect me to believe that your filing is 3 months behind, and thats why you don't have my certification checklist?"
I went on to tell the guy that the certification was never done, and I don't want them to just put some checkmarks on a checklist and mail it to me. I want the truck to pass certification and actually be the reliable vehicle that Honda CPO should be.
I ended up going in to the General Manager's office, and he said that he would look into it and talk to the tech that supposedly certified the vehicle, but I'm at a total loss here.
I don't know how to proceed.
Also- after they got all my keys cut and programmed, they came back and told me that the keys will start the car, but they will not unlock the driver's door, and that I'd have to come back and have them take a look at that.
Then, the sales manager said that "Since the car is a CPO Honda, you can go to any Honda dealer and have it repaired under warranty."
Can anyone offer me some insight, tips or advice on this situation? I feel like they tried to fraud me out of the warranty. I purchased a car at a CPO price, but they didn't actually pay the extra money to get it certified and brought up to CPO standards....
I logged onto OwnerLink, and noticed that I had no warranty on the car. I called the dealer, and they sent me some BS paperwork that said that the car was certified. They said it was an error in the way the information was put in the computer, and that it would be corrected soon.
This past Saturday, June 5, I went to my local Honda dealer (not the dealer where I bought the Element). I got an oil change, and got to talking with my buddy, who is a Service Writer there.
We were talking about the service techs accidentally locking the keys in customer's cars, and I mentioned that I didn't have a spare key or a spare remote with my car. At that point, he told me that if it was certified, it is required that you get two keys, and valet key and two remotes with the car.
He was able to look in Honda's database and see that my Element is NOT certified pre-owned.
He then brought me out the CPO check list that the dealer is supposed to go over to certify the car. He gave me blank copies of this to use for ammunition when I went back to the dealer where I bought my car.
So, I went back to Coggin Honda where I bought the car and raised hell and they told me again that it was a computer glitch and that they had it corrected. They then told me that they would provide the additional keys and remotes at that time.
I raised even more hell and said that the vehicle hasn't been inspected. They just sold it as certified when there wasn't even an inspection done or an inspection sheet filled out. The sales manager says "I assure you that it is certified." and then he had his service writer go and pull the paper file on my truck.
The lady comes back with the folder, and they go flipping through it, and the inspection checklist is not there. So then the guy says "Oh, we're just backlogged on our filling. We'll mail you a copy."
At this point I argued, because he told me earlier in the conversation that the vehicle was supposedly certified on March 4th of this year- a month before I bought it. I said "You expect me to believe that your filing is 3 months behind, and thats why you don't have my certification checklist?"
I went on to tell the guy that the certification was never done, and I don't want them to just put some checkmarks on a checklist and mail it to me. I want the truck to pass certification and actually be the reliable vehicle that Honda CPO should be.
I ended up going in to the General Manager's office, and he said that he would look into it and talk to the tech that supposedly certified the vehicle, but I'm at a total loss here.
I don't know how to proceed.
Also- after they got all my keys cut and programmed, they came back and told me that the keys will start the car, but they will not unlock the driver's door, and that I'd have to come back and have them take a look at that.
Then, the sales manager said that "Since the car is a CPO Honda, you can go to any Honda dealer and have it repaired under warranty."
Can anyone offer me some insight, tips or advice on this situation? I feel like they tried to fraud me out of the warranty. I purchased a car at a CPO price, but they didn't actually pay the extra money to get it certified and brought up to CPO standards....