I called American Honda, and opened a case and was assigned to a case manager.
The General Manager of the dealer called me and told me that there was a "mix-up" and that the car wasn't properly certified.
We made an appointment for this past Saturday to get an alignment, fix the issue with the driver door lock, and to re-do the certified pre-owned inspection.
When I arrived at the dealer, I told the Service Advisor that after they completed the CPO inspection, I would be returning to the Honda dealer that I trust to get the CPO inspection done again at my cost.
I informed him that once both inspections are done, I plan to forward them to my case manager at Honda, so they can put them side-by-side and find any discrepancies.
I arrived at the dealer at 10:30a, and when I checked back with them at 1p, they were still working on the door lock and had done nothing else.
I came back at 3:00p, and they told me that I was all finished and that I needed to sign the paperwork and be on my way.
So, while looking at the paperwork, I see that they did an oil change, replaced the rear brake pads, replaced the air filter and the fuel filter. They had also fixed the driver side door lock and done the alignment.
The service advisor handed me a print out from the alignment computer that told me what my camber/caster was when I showed up, and what settings they had corrected it to.
So, I'm looking at this sheet, and noticing that apparently, the car was *way off* when I arrived. The corrections were monstrous.
After further inspection, I noticed on the sheet of paper that the alignment settings that they had used were for a 2007 Non-SC model.
My Element is an SC. They calibrated/aligned it to the wrong specs. So, I show that to the service advisor and he says "Wow, I'm glad you caught that!" and then he calls the tech over and they put the Element back on the rack.
At 5p, they gave me the car, and I left the dealer, and it was pulling to the left more than it ever had. It was worse than when I brought it in.
Needless to say, that dealer is a snake pit and I won't be back. I've completely written them off.
So, if you're in Central Florida, and you're looking to buy a Honda, don't shop at Coggin Deland Honda. The sales and service staff are either incompetent or con artists, and, either way, are not worthy of your business.
Their parent company is Asbury Auto Group. Steer clear.