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Adam,

In your talk with the owner/higher-ups, you can also mention that your friend was there to possibly make a purchase, and perhaps you would have looked at that particular dealership for your next Honda.

It was wrong of a GM to do that, but it might not have been the GM. And the Honda I went to said that even if they got an "A-" grade they failed, so an F from someone must be really bad.
 
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