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Discussion Starter #1
I just bought a certified used E. When I was looking around the car before I signed the papers I saw a small ding, but I didnt say anything. Then when I got home, I noticed that there was no owners manual. Will I be able to obtain the manual and get the ding removed?
 

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manual, maybe, but only at their good will.
Ding, no. Only time dealerships really do anything about dings and scratch is if it was a new car.
 

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Ding might be hard since the deal is done. You may have a case with the owner's manual. Since it is key documentation that should be included with the car, especially since it is Honda Certified used from a Honda dealer.

As for the ding, if it is minor you should be able to find people that can remove them quite easily and cost effectively. There are a number of "ding specialists" here, I would imagine you have them around you as well. Just a quick search on the internet or directory should find you some.
 

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ding as in a scratch or dent or both?

if its a dent u can try PDR (paintless dent removal)

if its a minor scratch try buffing and re-waxing when weather is warm / good

if both... you can ask a bodyshop to arrange both done.
 

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Discussion Starter #7
thanks for the replies. on the checklist there is a section about checking for dings, dents and scratches. this is not a scratch, but i think the paintless dent remover will work. hopefully i can talk to them and have them do it.
 

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I used to make it a point to provide a manual for everything I sold, (within reason. If it was not a Chrylser product or something with a dealer nearby - no dice).
The ding - no. If I was still a salesman, I would say "Happened after you took delivery, sorry".
You need to note those things on the Buyers Order before you sign and stipulate that it be repaired before delivery.
An example: When we bought my wife's used Cherokee, before delivery, we got 4 new tires, new passenger mirror glass, center console hinge replacement, free touch-up paint and new owner's manual.

On the other hand, they just might give it to you now, after delivery, to keep you as a future customer. You never know until you ask.

Good luck
 

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thanks for the replies. on the checklist there is a section about checking for dings, dents and scratches. this is not a scratch, but i think the paintless dent remover will work. hopefully i can talk to them and have them do it.
Yeah, but that doesn't mean they are checking for NO dings... there's an acceptable number of dings... it's assumed that cars will get scratches and dents over time. But certified cars just means they meet some sort of "less than normal" wear and tear type standard. Plus, typically that's "priced in" anyways.
 

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Having done a bunch of certified cars I have some insight.

You are owed Manuals and 2 sets of keys. Dents, dings and acceptable overall appearance is also mandated. As are brakes, and other wear items (the link above should explain it enough).

If the dealer does not supply you with the above and if the car is not in Certified condition I would report it to the district manager for Honda. (after giving the dealership time to fix it). Honda is especially concerned about dealerships that paper-certify a Honda. In order for a Honda to be certified they also have to show ample service documents and pay a fee to Honda for the extended warranty that covers it.

You should have gotten notifications of it in your finance paperwork.
 

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Discussion Starter #12
ok thanks. I will be contacting them today.
 

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Discussion Starter #14
I just found out that the previous owner is in the EOC as well. I may meet up with him to get the manuals as well as the seat back bungee cords
 

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Another certified question

Are they required to give 2 sets of keys and a valet key? I bought certified used a few days ago (and need to call them to get a manual, found out it isn't in the car) and they said it only came with one key.
 

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My understanding- having purchased three Certified used cars (two Toyotas and a Honda)is you are to receive ALL the original, factory accessories, manuals and keys as supplied when purchased new.

Two key fobs, two black ignition keys, one gray valet key, seatback bungie cords, bag for the sunroof, owners manuals.

Make the dealer obtain and program the key and remote- they charge an average of $1,200 more for a certified Honda, even though they only pay $400 or $500 to certify it.

My E only had one keyset as traded but the dealer agreed it came with two and provided and programmed the replacement.
 
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