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Discussion Starter · #1 ·
This was posted in another forum.

my element is still in the shop after 4 weeks.
they removed my dash and found that the notorious
rattle that so many of us have is actually the metal
around the windsheild, tapping the windsheild,
causing the noise and many cracked windsheilds.
(this rattle sounded like it was coming from the left side a pillar or
the left side of the dash)

yes my noise is gone. but i refused to take my element back from
the dealer because the dash looked terrible and is ruined now.
i am making them re-install a complete new dash with all of the
trim peices, including new steering wheel column covers.
*i have had so many repairs and broken items on this car that honda
is considering buying it back.

What do you think?
 

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Definitely it should be replaced to "as new" condition.

Good luck.

Iskie
 

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[quote:eb6bbc88c1="jjj_11"]
*i have had so many repairs and broken items on this car that honda
is considering buying it back.

What do you think?[/quote:eb6bbc88c1]

The dealer should (and most likely will) make the car look like when you brought it in. However, what else has broken and was in need of repair? I am curious as to what else has gone wrong.
 

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[quote:e0e0f5cb61="jayharley"][quote:e0e0f5cb61="jjj_11"]
*i have had so many repairs and broken items on this car that honda
is considering buying it back.

What do you think?[/quote:e0e0f5cb61]

The dealer should (and most likely will) make the car look like when you brought it in. However, what else has broken and was in need of repair? I am curious as to what else has gone wrong.[/quote:e0e0f5cb61]

The original poster had quoted a list of 20 faults, which co-incidentally were a collection of every single reported fault that was known to have occured on Elements in general. He complained that the dealer wasn't doing anything to fix it, wouldn't acknowledge problems and that he was stuck with it.

The individual failed to respond to questions asked of him to define what he originally called 5 pages of faults and defects, and kept on posting his complaints. He was asked what actions he had taken to escalate the problem from the dealer, through Honda customer service and to the abitration service and never replied.

As someone had remarked, it seemed odd that this one person and one car had every known fault and yet seemed to be taking no action to resolve them other than leaving his car for weeks at a time at a dealership he said wasn't doing anything. With 20 faults and an unresponsive dealer, one would have thought he'd have taken more dramatic steps than posting angry missives on a discussion board.
 

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Someone with a grudge against Honda could join this (or the other) board with more than one alias and make posts to try to get the horror stories going. No better way to start a rumor.

To judge credibility, I consider the following:

First, has the person displayed enthusiasm on this board for the Element shortly after purchase?

Second, has the person shown interest in contributing to the discussion here, especially in offering help or encouragement to others?

Third, has the person identified the Honda dealer that is trying to solve the problem?

Don't believe what you read until you know that at least two of the above are true.

There are nasty people out there, predators who enjoy mind twisting people who are happy and excited about a purchase. I think I have seen evidence of this type of behavior here and at the other .org forum.

Chuck
 

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First thing first I LOVE my Element!... I do! I am in Winnipeg and I am one of two or three on the road.

BUT I have that rattlin windshield. I want to get it fixed! Is it documented somewhere that I can quote to my dealer so he can just get on this problem. It would be kinda hard to explain to the service guy that I heard on the internet about this!
 

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Greybear,

Well, I don't have a rattle in the dash and, overall, I love my Element.

I've owned my Element since Feb 4 and have been a member of this group since the end of January. Over that time I can honestly say that the biggest problem isn't with the people who report problems (they actually help the group) it's with the cheerleaders who refuse to see anything wrong with the Element. The rah rah rahs help me feel warm and fuzzy but are otherwise useless.

For me, I don't wonder if some of the negativity is coming from folks who hold a grudge against Honda, I wonder if all the blind positivity is coming from folks who WORK for Honda.

The car DOES have it's share of problems (like any other car) and I find it helpful when people share what those are.
 

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Tiger6, it's all a question of credibility, whichever side it is. Complaints that lack credibility are just as much a problem as unquestioning 'loyalty'.
 

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Discussion Starter · #9 ·
I am not the author of the first post I simply did a cut and paste from the other forum. The first post was not written by me!
 

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za9ra22,

Come on. Somebody makes an expensive purchase of a cool new car, has a problem - dash rattle, cd skipping, bursting into flames, comes to this group seeking some advice, info or help only to have their credibility questioned?

That's crap and that's not what this group should be about. I've learned a lot here from others who have either had the same problems I've had or identified new ones that I should look out for.

How the hell can any of us prove our credibility? We're all on our honor here and because of that, we just have to give everyone the benefit of a doubt.
 

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Tiger, I understand. I'm not a cheerleader for the glowing reports. We all want accurate feedback about problems and solutions. We have to guide against bias in either direction. Personally, I find the fabrication of problems as an act of aggression against Honda to be more misleading than statements of enthusiam. Now if Person A gushes with enthusiasm about a product for selfish purposes that actually harms the vehicle, it won't take long to expose the lie.

In either case, we all need cool heads in evaluating statements here. "Trust but verify" kind of thing. Very hard to verify so trust is not high, unless someone has a rep for impartiality over time on this board and mentions the dealer by name.

I do not own an Element. I am only days away from buying one. Am I concerned about problems reported here (windshield cracks, rattles, water leaks)? Sure. But I cannot find an alternative to what the Element offers.

Chuck
 

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Tiger6, credibility is not all that hard to establish if you follow the posts that any individual makes, whether it be me, yourself, the person who posted the original comments that appeared in the lead post in this thread or anyone else.

It's not that I don't understand exactly what you're saying - I posted a comment at one point about the poorly considered materials used for the tail-end interior plastics in the E because they scratch deeply if you look at them too fast (mine got gouged by an empty cardboad box!), and I was shot down by the E-faithful... like a critical observation is unjust.

I'm no more one of the faithful than you are. I've got one, I love it, it's fun. It has a couple of problems that don't bother me much, but it's hardly a Rolls Royce nor is it perfect. But I do have an opinion and I shall express it where I think it's appropriate, whether in favor of the E, in criticism of it or when challenging what others are reporting (good or bad). This guy's posts show a clear question of credibility, and if you readall of them with an open mind you'll see why. That's why I commented.
 

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I'm not commenting on the previous threads but do have a genuine rattle coming from the right side of the dash above the glove box, left of the vent. Rattles when I go over bumps on ordinary surface streets. Seems to be coming from the vicinity of the air bag. Began rattling about 2 days ago, I have 32,000 miles on my E and was wondering if anybody else is experiencing this problem? :confused:
 

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Look at the last post before yours, it's over 2.5 years ago. An old thread but some owners do mention a rattle here or there sometimes. From what you described try removing the glove box. Open it and (I think, it's been awhile) push in the bumper knobs on either side to let the box fall straight out. Look around with a flashlight behind there for anything that looks loose and try a test drive with it open to see if you can narrow down the source. Go to a large parking lot or safe area with little to no traffic and have a passenger listen around in there to help pin point it. It may be just securing some wire harness or applying a felt pad somewhere.
 

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I also had (still have sometimes) a rattle that sounds like it is coming from the center of the dash but when i push on the housing around the rear view mirror all the rattling stops.....go figure
 

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I JUST HAD A POPPING OR A CLICKING (IN THE DRIVER SEAT) TO THE RIGHT CORNER FOR ABOUT A WEEK. I PUT OFF GOING TO THE DEALER FOR A WEEK ,THINKING I WOULD GET THE BLOW OFF . BUT THEN A SMALL CRACK APPERED. TOOK IT IN AND IN 2 HOURS HAD A NEW WIND SHIELD AND NO MORE CLICKING/POPPING. IM IN JACKSONVILLE FLORIDA AND WENT TO DUVAL HONDA THEY WERE THE BOMB. IT WAS THE BEST CUSTOMER SERVICE I HAVE EVER SEEN. I HAD 35060 MILES ALMOST OUT OF WARRENTY AND ONE MONTH TO GO BEFORE 3 YEARS. IT MAKES ME SAD THAT ALL DEALER SHIPS ARE NOT LIKE MINE.:grin:
 
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