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Had to copy and paste this since what I predicted in my post actually did happen.
Trevor, take a look at my suggestion since the term "standard" really doesn't narrow things down any. If you were to include an actual measurement of the length of the strap in the item's description, this entire issue could have been avoided. Anyway, not sure how this thread will pan out. It's not meant to be derogatory towards HandA or the author of the initial "HandA problem" thread, but rather a means to an end, and a way for HandA to possibly keep a customer.
Trevor, take a look at my suggestion since the term "standard" really doesn't narrow things down any. If you were to include an actual measurement of the length of the strap in the item's description, this entire issue could have been avoided. Anyway, not sure how this thread will pan out. It's not meant to be derogatory towards HandA or the author of the initial "HandA problem" thread, but rather a means to an end, and a way for HandA to possibly keep a customer.
from deleted thread said:While I have no doubt that this post of yours will get brownholed as well, I see where you're coming from. I believe that just based on the fact that an issue has come to light about the length of the straps, it would make sense for HandA to include something in the item description regarding the length of the straps to keep something like this from happening again.
OP, sucks that you're having to go through this. You've been on the receiving end of the fanboy attitude and blind following of people behind a keyboard on a message board. It sucks, but that's what happens when people flex their E-toughguy muscles.
To HandA, I believe that editing your item description is warranted in this case, and you should try to take criticism a bit better in the future. After all, without customers, you wouldn't be making a living. You're here to serve your customers. Even if at times they can be less than polite. It's part of the game you're playing.